Emergency Service
Emergency Service | Heating and Air Conditioning | Oak Ridge
When your comfort is on the line, HEP’s round-the-clock experts race across Oak Ridge to restore perfect temps in record time. One call summons certified technicians equipped with fully stocked trucks, advanced diagnostics, and the can-do attitude that has made us the community’s first choice for decades. From midnight furnace failures to sweltering summer breakdowns, we isolate the problem fast, explain clear options, and get your system humming again before the coffee’s done brewing.
Customers love the extra care: transparent pricing, courtesy calls en route, and a tidy workspace when we leave. Pair that with our 100% satisfaction guarantee and you’ll see why neighbors keep our number on speed dial for heating and air conditioning emergencies. When urgency strikes, trust HEP to bring back the comfort you deserve—swiftly, safely, and with a smile.
FAQs
What situations qualify as an HVAC emergency in Oak Ridge?
Any loss of heating during freezing temperatures, loss of cooling during extreme heat, gas odors, burning smells, sparking equipment, refrigerant leaks, continually tripping breakers, or flooding around the indoor or outdoor unit are considered emergencies. These conditions can pose safety risks, cause expensive property damage, or jeopardize health, so call us immediately if you notice any of them.
How fast can your team reach my home or business in Oak Ridge?
Our dispatch center is located right in Oak Ridge, allowing us to reach most addresses within 60 minutes, 24/7/365. We keep fully stocked service vans on standby, so a certified technician is dispatched the moment your call is logged, even on nights, weekends, and holidays.
Are your emergency HVAC technicians licensed, insured, and background-checked?
Yes. Every technician who responds to an emergency call holds a Tennessee HVAC contractor’s license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. You’ll receive the technician’s name, photo, and credentials by text before arrival for added peace of mind.
Can you repair all makes and models of heating and air conditioning equipment?
Absolutely. Our team is factory-trained on major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi, as well as older or less common systems. We carry universal replacement parts and specialized diagnostic tools so we can service gas furnaces, heat pumps, central AC units, ductless mini-splits, and commercial rooftop units on the first visit whenever possible.
Is there anything I should do before the emergency technician arrives?
For safety, shut off the system at the thermostat and the breaker panel if you smell gas, see sparks, or notice significant leaking. Keep pets and children away from the equipment, and clear a path for the technician. If you have the owner’s manual, warranty papers, or past service records, place them where they can be easily reviewed. Do not attempt DIY repairs—this can void warranties and create hazards.
How is emergency HVAC service priced and will I get an upfront estimate?
We charge a flat diagnostic fee for after-hours calls; once the technician identifies the problem, you’ll receive a detailed, written estimate that includes parts, labor, and any overtime rates before work begins. There are no hidden fees—if additional issues are discovered, we’ll discuss options and obtain your approval first. We accept cash, credit cards, and financing plans to minimize financial stress during emergencies.