Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Norris
When your comfort is on the line, Norris homeowners turn to HEP for an HVAC unit replacement experience that’s as dependable as their favorite mountain view. Our certified technicians arrive on time, respect your space, and engineer a seamless swap-out that restores perfect temperatures—often in a single visit—so you can get back to enjoying East Tennessee life without the sweat (or chills).
What truly sets us apart is our industry-leading warranty program. From generous parts coverage to labor guarantees that outlast many competitors’ entire service plans, HEP backs every new system with rock-solid protection. Pair that with transparent pricing and 24/7 local support, and you’ll know exactly who to call if questions ever pop up.
Ready to breathe easier? Schedule your free consultation today and discover why Norris families have trusted HEP to keep their homes cozy—and their wallets worry-free—for decades.
FAQs
What types of HVAC warranties do you offer with a new unit replacement in Norris?
Every replacement system comes with two layers of protection: (1) a manufacturer’s parts warranty that lasts up to 10 years on major components such as the compressor, coils, and heat exchanger, and (2) our exclusive 12-year labor warranty that covers 100 % of the professional service costs for any warranted repair. Together, they ensure you pay nothing out of pocket for covered parts or labor during the warranty period.
How long does your industry-leading warranty coverage last?
For qualifying systems registered within 60 days of installation, factory parts are covered for 10 years. Our supplemental labor warranty extends that protection to 12 years for service workmanship. Optional extended coverage plans are also available that can raise parts protection to lifetime on heat exchangers and compressors.
What specific components are included under the HVAC replacement warranty?
The manufacturer’s parts warranty covers the compressor, outdoor and indoor coils, reversing valve, expansion valves, heat exchanger, blower motor, control boards, and factory-installed accessories such as thermostats or air cleaners. Our labor warranty applies to any task required to replace or repair those parts, including refrigerant recovery/charging and diagnostic time. Consumables like air filters and damage caused by neglect or acts of nature are excluded.
Does the warranty include labor and diagnostic charges?
Yes. Unlike many standard warranties that cover only parts, our Norris customers receive a true parts-and-labor warranty. That means no service call fees, diagnostic charges, or labor bills for any repair that falls under the manufacturer’s covered component list for the full 12-year term.
What do I need to do to keep my HVAC warranty valid?
1) Register the new equipment with the manufacturer within 60 days of installation (we handle this paperwork for you). 2) Maintain the system with professional tune-ups twice a year; we offer discounted maintenance agreements that provide the required documentation. 3) Use only approved replacement parts and licensed technicians for any service. 4) Keep indoor and outdoor units clear of debris and avoid altering refrigerant lines or electrical circuits without authorization.
How do I file a warranty claim or get service in the Norris area?
Simply call our local service line 24/7 or schedule online. We verify coverage in our database, dispatch a certified technician—usually the same day—and handle all claim paperwork directly with the manufacturer. Because we’re both the installing contractor and an authorized warranty servicer, you never have to contact the factory or pay upfront; repairs are completed and billed directly to the warranty provider.