Emergency Service
Emergency Service | Heating and Air Conditioning | Newport
When the chill of a Smoky Mountain night or the humidity of a midsummer afternoon hits Newport, you don’t have time to wait for comfort. HEP’s rapid-response team is on-call 24/7, ready to restore warmth or refreshingly cool air with just one phone call. Our certified technicians arrive in fully stocked vehicles, diagnose issues fast, and deliver repairs that last—so you can get back to living, sleeping, and working in total comfort without a second thought.
Whether it’s a furnace flame that won’t ignite, an AC compressor that’s gone silent, or mysterious spikes on your energy bill, we bring decades of local experience and a satisfaction guarantee to every emergency visit. Choose HEP for dependable heating and air conditioning rescue service in Newport, and experience the relief of knowing help is already on the way.
FAQs
What situations count as an HVAC emergency and when should I call right away?
Any scenario that threatens your safety, property, or comfort warrants an emergency call. Examples include complete loss of heating during freezing temperatures, total AC failure in extreme heat or high-humidity conditions, burning smells, smoke, sparks, loud metal-on-metal noises, carbon-monoxide alerts, or rapidly rising utility bills that suggest a major malfunction. If you are unsure, it is always safer to call—our dispatcher can help determine whether immediate service is necessary.
Do you really offer 24/7 emergency heating and air-conditioning service in Newport?
Yes. Our certified technicians are on call 24 hours a day, 7 days a week—including weekends and holidays—to ensure Newport homeowners and businesses are never left without critical heating or cooling. You can reach a live representative at any time, and a local technician will be dispatched immediately when the situation demands it.
How fast can your technician arrive at my Newport property?
Because we keep fully stocked service vehicles in strategic parts of Newport and the surrounding communities, our average response time is 60 minutes or less. Travel times vary with traffic and weather, but you will receive a realistic ETA when you call, plus text or phone updates if conditions change.
What types and brands of equipment can your emergency team repair?
Our technicians are factory-trained and EPA-certified to service all major HVAC brands, including Trane, Carrier, Lennox, Rheem, Daikin, Goodman, York, and more. We handle gas and electric furnaces, boilers, heat pumps, ductless mini-splits, central air conditioners, rooftop units, and thermostats. We also carry universal replacement parts on our trucks to fix the most common failures in a single visit.
Is there anything I should do before the technician arrives?
For safety, turn off the affected unit at the thermostat and, if you smell gas or see sparks, shut down the system at the breaker and evacuate the area. Make note of any error codes or unusual sounds, clear a path to the equipment, and secure pets. Avoid attempting DIY repairs—improper handling can void warranties or cause injury. Having your model number handy can also speed up the repair.
Are after-hours emergency services more expensive?
Emergency service does carry an after-hours diagnostic fee, which covers the technician’s travel and rapid response. However, our labor and parts rates remain the same as daytime prices, and you will be given a firm, up-front quote before work begins. We also offer financing options and accept all major credit cards to make unexpected repairs more manageable.