Up-front Pricing
Up-front Pricing | Air Conditioning | Heating and Air Conditioning | New Market
When summer days in New Market crank the heat up, HEP keeps your cool locked in with honest, up-front pricing and expert air conditioning solutions. From rapid repairs to full-system installations, our certified technicians explain every option before the work begins, so you’ll never be surprised by hidden fees or last-minute add-ons. We arrive on time, protect your home like it’s our own, and back all labor with industry-leading guarantees—because comfort should feel effortless and worry-free.
Whether you’re battling a sudden breakdown or planning an efficiency upgrade, HEP tailors each service to your home’s unique needs and budget. Schedule today and discover why New Market neighbors count on us for dependable air conditioning service that’s as transparent as it is refreshing.
FAQs
What does “up-front pricing” mean for my air-conditioning service in New Market?
Up-front pricing means we quote the complete cost of your AC repair, replacement, or maintenance before any work begins. The price you approve is the price you pay—there are no surprise fees for parts, labor, overtime, disposal, or travel inside our New Market service area. If the scope of work changes, we discuss the new cost with you first and get your authorization in writing.
Do you offer same-day air-conditioning repairs in New Market?
Yes. Because hot, humid weather can quickly become uncomfortable or unsafe, we reserve daily service slots for emergency calls. If you contact us before noon, we can usually dispatch a certified technician the same day. All service vehicles are stocked with common replacement parts, allowing us to complete most repairs in a single visit.
Can you service any brand or type of residential air-conditioning system?
Absolutely. Our NATE-certified technicians receive ongoing factory and in-house training to diagnose, maintain, and repair central air conditioners, heat pumps, ductless mini-splits, and packaged rooftop units from all major manufacturers (Carrier, Trane, Lennox, Goodman, Rheem, Daikin, etc.). We carry universal parts and have local supplier agreements for fast access to brand-specific components when necessary.
What warranties and guarantees come with your AC installations?
Every new system is backed by the manufacturer’s parts warranty—typically 10 years for compressors and 5–10 years for other components—plus our own 1-year labor warranty covering workmanship. We also provide a 100 % Satisfaction Guarantee: if the installed equipment does not perform as promised during the first year, we will repair, adjust, or replace it at no additional cost. Extended labor warranties up to 10 years are available for purchase.
How often should I schedule professional maintenance for my air conditioner?
The U.S. Department of Energy and equipment manufacturers recommend a professional tune-up once per cooling season. Our precision AC maintenance includes a 21-point inspection, coil cleaning, refrigerant level check, electrical testing, and thermostat calibration. Regular service can cut energy bills by up to 15 %, extend equipment life, and keep your manufacturer warranty valid.
Do you have financing options for AC replacements?
Yes. We partner with reputable lenders to offer several financing plans, including 0 % APR for up to 18 months or low-interest loans with terms up to 120 months (subject to credit approval). Financing applications take only a few minutes, and approval decisions are typically instant. You’ll know your exact monthly payment before we schedule the installation—consistent with our commitment to transparent, up-front pricing.