24/7 Emergency Service
24/7 Emergency Service | Air Conditioning | Heating and Air Conditioning | New Market
When the Tennessee humidity hits New Market, a hiccup in your air conditioning can feel like an emergency. That’s why HEP keeps certified pros on call 24/7, ready to roll the moment your system sputters or stops. We arrive fast, diagnose quickly, and come prepared with the parts and know-how to revive your comfort—whether it’s a middle-of-the-night compressor failure or an unexpected weekend breakdown. No overtime surprises, just honest pricing and a genuine commitment to keeping your home cool and safe.
Beyond rapid repairs, HEP’s technicians look for long-term solutions: fine-tuning airflow, checking refrigerant levels, and suggesting energy-saving upgrades that can shrink utility bills. Every service is backed by transparent estimates, flexible financing, and our Satisfaction Guarantee, so you can relax while we handle the details. From emergency fixes to preventative maintenance, New Market trusts HEP to make air conditioning worries disappear—any hour, any day.
FAQs
What situations are considered an air-conditioning emergency and when should I call your 24/7 team?
Anytime your home’s temperature becomes unsafe or the system shows signs of imminent failure, it’s an emergency. Examples include complete loss of cooling during a New Market heatwave, electrical burning smells, loud or grinding noises, water leaking near electrical components, or the unit repeatedly tripping the breaker. If you’re unsure, call—our dispatcher can help you decide whether immediate service is necessary.
How fast can a technician reach my home in New Market?
Because our emergency crews are strategically stationed throughout Frederick County, a licensed technician is typically at your door within 90 minutes—often sooner for in-town addresses. We’ll give you a real-time ETA when you place the call and send text/phone updates while the technician is en route.
Do you charge extra for after-hours, weekend, or holiday service?
We never inflate labor rates for the simple fact that your AC broke after 5 p.m. Our flat emergency diagnostic fee is the same 24/7/365 and is always quoted before dispatch. You’ll approve all repair costs in writing before we begin, so there are no surprises when the job is finished.
Which air-conditioning brands and system types can you repair?
Our EPA-certified technicians are trained on every major brand found in New Market, including Carrier, Trane, Lennox, Rheem, Goodman, York, and Daikin. We service central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and high-velocity systems. If parts are still available for your model, we can fix it.
Will the technician carry the parts needed to fix my AC in one visit?
Our service vans function as rolling warehouses stocked with the most common residential AC components—capacitors, contactors, motors, thermostats, refrigerant, and control boards. This lets us resolve about 85 % of emergencies on the first visit. If your repair requires a specialty part, we’ll place an expedited order, obtain your approval, and schedule the return visit at no extra trip charge.
How can I prevent future AC emergencies and do you offer maintenance plans?
The leading cause of emergency breakdowns is deferred maintenance. We offer an affordable Comfort Club plan that provides two precision tune-ups per year, priority scheduling, and up to 15 % off repairs. Members also enjoy waived after-hours fees if an unexpected problem still occurs. Regular maintenance keeps your system efficient, extends its life, and helps you avoid those sweltering late-night surprises.