Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Mulberry
When Mulberry’s winter winds cut through the night and your furnace falls silent, HEP’s satisfaction-guarantee team is ready to restore the cozy calm you love. Our certified technicians arrive promptly, troubleshoot with precision, and explain every option in plain language, so you’re never left guessing about cost or outcome. With parts stocked on the truck and work backed by a 100% Happiness Guarantee, you can relax knowing the warm air will be flowing again before the cocoa cools.
From emergency heat repair to routine maintenance, we treat your home with shoe-cover respect, offer upfront flat-rate pricing, and stay on call 24/7 for the Mulberry community. If you’re not completely satisfied, we’ll make it right—no questions, no extra fees, just hometown service delivered the HEP way.
FAQs
What does your 100 % Satisfaction Guarantee include for heat repair in Mulberry?
Our guarantee promises that you will be completely satisfied with every aspect of your heat repair—diagnosis, workmanship, parts, and customer service. If the repaired system does not perform as promised within 12 months, we will return promptly to correct the issue at no additional cost. If we still can’t meet your expectations, we’ll refund the portion of the repair you are dissatisfied with. Labor and any parts we supply are also covered under our warranty for one full year.
How fast can you respond to a no-heat emergency?
Because heating outages can compromise comfort and safety, we offer 24/7 emergency service throughout Mulberry and the surrounding Polk County area. Calls received before 5 p.m. are usually handled the same day; after-hours calls are dispatched within two hours. Our on-call technician will arrive in a fully stocked service vehicle, ready to diagnose and repair most issues on the first visit.
Are your technicians licensed, insured, and background-checked?
Yes. Every technician who enters your home is state-licensed, EPA-certified to handle refrigerants, fully insured, and has passed a national background check and drug screening. We also provide ongoing factory training so our team stays current on the latest heating technologies and repair procedures.
Which types and brands of heating systems do you repair?
We service virtually all major residential heating systems, including electric furnaces, gas furnaces, heat pumps, ductless mini-splits, and packaged HVAC units. Brands we regularly work on include Trane, Carrier, Lennox, Rheem, Goodman, Amana, Ruud, York, Bryant, and more. If your equipment is uncommon or older, just let us know—chances are we have access to OEM or high-quality aftermarket parts.
What basic checks should I perform before scheduling a repair visit?
1) Make sure the thermostat is set to ‘Heat,’ the setpoint is above the current room temperature, and the batteries (if applicable) are fresh. 2) Verify that the furnace or heat-pump breaker hasn’t tripped and that the equipment’s power switch is on. 3) Confirm your air filter is clean; a clogged filter can cause the system to overheat and shut down. 4) For gas furnaces, check that the gas supply valve is open. If these steps don’t restore heat, shut the system off and call us to prevent further damage.
Will using your company for repairs void my manufacturer’s warranty?
No. We follow all manufacturer-specified diagnostic and repair procedures, use approved replacement parts, and keep detailed service records. These practices maintain your equipment’s warranty coverage. We can also help you file any necessary warranty claims for parts that fail within the original warranty period.