Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Mulberry
When an unexpected chill creeps through your Mulberry home, HEP’s emergency service team arrives fast, tools in hand and trucks stocked with genuine parts. Day or night, our certified technicians diagnose the issue on the spot, explain your options in plain language, and get right to work restoring safe, dependable warmth. From failed igniters to blower motor breakdowns, we tackle every kind of heat repair with the urgency and precision your comfort deserves.
Customers trust us because we treat every call like it’s happening in our own living room—protective shoe covers, clear pricing, and a clean workspace are all part of the experience. Backed by decades of local expertise and a satisfaction guarantee, HEP makes “fixed today” more than a promise; it’s our standard for heat repair in Mulberry.
FAQs
What qualifies as an HVAC emergency in Mulberry?
Any sudden loss of heating during cold weather, air-conditioning failure during extreme heat, gas or burning smells, loud grinding or banging noises from the furnace or AC, refrigerant or water leaks threatening property damage, or safety-related issues like a tripped carbon-monoxide alarm all constitute emergencies. If any of these occur, shut the system off if possible, ensure everyone is safe, and call our 24/7 emergency line immediately.
How quickly can your technicians arrive for emergency heat repair in Mulberry?
We maintain on-call technicians throughout Polk County and average a 60-to-90-minute arrival window inside Mulberry city limits—often faster during normal traffic hours. Dispatch will give you a live ETA, track the technician’s location, and keep you updated by text or phone until help arrives.
Are there extra fees for after-hours or holiday service calls?
Because emergencies don’t keep office hours, we do charge a modest after-hours diagnostic fee to cover overtime wages and parts-counter surcharges. However, all pricing is quoted up-front, and any needed repair work is billed at the same flat-rate menu we use during regular business hours—no surprise mark-ups. We also waive the diagnostic fee if you proceed with the recommended repair.
What brands and systems can you repair on an emergency basis?
Our EPA-certified technicians are factory-trained on gas furnaces, heat pumps, electric strip heaters, mini-splits, and packaged rooftop units from all major manufacturers, including Trane, Carrier, Lennox, Rheem, Goodman, Ruud, Bryant, and Daikin. We stock the most common universal parts on our trucks and have 24-hour access to local supply houses for brand-specific components.
Is it safe to run space heaters until the furnace is fixed?
Portable space heaters can help, but use them cautiously: keep them at least 3 feet from combustibles, plug directly into a wall outlet (no extension cords), and never leave them unattended or running overnight. Avoid fuel-burning heaters indoors unless they are vented, because these can produce deadly carbon monoxide. If you suspect any risk, wait for our technician’s arrival and bundle up with blankets instead.
How can I prevent future heating or cooling emergencies?
The number-one safeguard is biannual preventive maintenance—one tune-up in spring for AC and another in fall for heating. During these visits we clean coils, tighten electrical connections, test safety switches, and identify worn parts before they fail. Changing air filters every 30–60 days, keeping outdoor condenser units clear of debris, and installing a surge protector or whole-home generator also reduce the likelihood of sudden breakdowns.