Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Monterey
When fog rolls in off the bay and the chill settles over Monterey, you need a team you can trust to bring the warmth back fast. HEP’s Satisfaction Guarantee means our certified technicians don’t leave until your system is running flawlessly, and if you’re not completely happy, we’ll make it right—no excuses, no extra cost. From historic adobe homes to modern seaside condos, we deliver prompt, precise heat repair that restores comfort and peace of mind in a single visit.
Every service call comes with clear, upfront pricing, meticulous workmanship, and a promise to treat your home like our own. We stock our vans with premium parts, arrive on schedule, and back every repair with industry-leading warranties. So, whether your furnace is sputtering or your heat pump has gone silent, count on HEP Heating & Air Conditioning to keep Monterey cozy, confident, and covered—guaranteed.
FAQs
What does your 100 % Satisfaction Guarantee cover for heat repair services in Monterey?
Our guarantee promises that your heating system will be repaired correctly, operate safely, and reach the temperature settings we quote. If within 12 months you are not completely satisfied with our workmanship or the parts we installed, we will return at no additional charge to correct the issue. If we still cannot meet your expectations, we will refund the portion of the invoice related to the unsatisfactory repair. This guarantee applies to all residential heat pump, furnace, and ductless mini-split repairs performed in Monterey and the surrounding Peninsula communities.
How fast can you arrive when my heater stops working?
Because Monterey’s coastal climate can drop into the low 40s on winter nights, we maintain fully stocked service vans in the area every day. For no-heat or safety-related calls received before 5 p.m., we offer same-day emergency service. After-hours calls are answered by a live dispatcher who can arrange a technician visit within two to four hours, 24 / 7, including holidays. Our average arrival time for urgent heat repair in Monterey city limits is 90 minutes.
What kinds of heating systems do you repair?
Our licensed and NATE-certified technicians can diagnose and repair virtually all residential and light-commercial heating equipment: gas and electric furnaces, heat pumps, dual-fuel systems, packaged rooftop units, ductless mini-splits, wall heaters, and hydronic air handlers. We service every major brand sold in the U.S.—including Carrier, Lennox, Trane, Rheem, Mitsubishi, and Bosch—and we keep OEM or high-quality aftermarket parts in stock for the most common models found on the Monterey Peninsula.
Will your repair affect my current manufacturer’s warranty?
No. We follow manufacturer-approved diagnostic and repair procedures and use genuine or manufacturer-approved replacement parts. Our technicians document the model, serial number, fault codes, and corrective actions on each visit so your original equipment warranty remains intact. If your unit is still under parts warranty, we will process the claim with the factory and credit the covered amount to your invoice, so you pay only for labor and any non-covered materials.
How do you calculate the cost of a heat repair visit?
We use flat-rate, upfront pricing. After inspecting your system, the technician presents a written quote that lists the diagnostic fee and the exact repair cost—including parts, labor, and tax—before any work begins. The diagnostic fee is waived when you authorize the repair. There are no surprise overtime or travel charges for customers in Monterey, Pacific Grove, Carmel-by-the-Sea, Seaside, Marina, or Del Rey Oaks. Seniors, military personnel, and members of our Comfort Club maintenance plan receive additional discounts.
What can I do to keep my heater running efficiently after the repair?
1. Replace or clean your air filter every 1–3 months to reduce airflow restriction. 2. Keep supply and return vents unblocked by furniture or rugs. 3. Program your thermostat to lower the setpoint 5–8 °F when you are asleep or away. 4. Schedule professional maintenance each fall. Our Comfort Club tune-up includes coil cleaning, combustion analysis, and safety inspections that extend equipment life. 5. Seal drafty windows and doors; Monterey’s coastal winds can introduce cold air and make your system work harder. 6. Monitor your utility bills; a sudden spike can indicate a new issue that should be checked promptly. Following these steps preserves energy efficiency and protects the repair investment we’ve made in your heating system.