Emergency Service
Emergency Service | Heating and Air Conditioning | Maryville
When your furnace quits on a frosty Smoky Mountain night or your AC sputters in the middle of a humid Tennessee afternoon, HEP’s emergency team is already on the road. Based right here in Maryville, we answer calls 24/7 with certified technicians, fully stocked trucks, and the know-how to get your home comfortable again—often on the very first visit. Transparent pricing and friendly, no-pressure service mean you’ll never be left guessing about costs or next steps.
From squealing blower motors to sudden refrigerant leaks, our pros troubleshoot, repair, and restore your heating and air conditioning fast, safeguarding both your family’s comfort and your utility budget. One call to HEP brings decades of local experience, industry-leading warranties, and a commitment to treat your home as if it were our own—because in Maryville, we’re not just contractors; we’re your neighbors.
FAQs
What situations are considered HVAC emergencies in Maryville?
An HVAC emergency typically involves a total loss of heating or cooling when outdoor temperatures pose a health or safety risk, gas or refrigerant leaks, electrical burning smells or smoke from the unit, rapidly cycling or unusually loud noises that indicate mechanical failure, and frozen or burst coils or refrigerant lines. If you are unsure, call us—our dispatcher will help determine if immediate service is required.
How fast can your technicians get to my Maryville home or business?
Because we keep certified technicians on rotating on-call shifts, we can usually arrive anywhere in the greater Maryville area within 60–90 minutes, even during peak demand or severe weather. Our GPS-tracked fleet lets us dispatch the closest available crew for quicker response times.
Are emergency heating and air services really available 24/7, including holidays and weekends?
Yes. Our phone lines are staffed around the clock, and our warehouse is stocked with the most common replacement parts. Whether it’s 2 a.m. on a Tuesday or Christmas morning, we’re prepared to diagnose and repair your furnace, heat pump, or air conditioner without delay.
What types and brands of systems can you repair during an emergency visit?
Our technicians are NATE-certified and factory-trained to work on all major HVAC brands, including Trane, Carrier, Lennox, Rheem, Goodman, Bryant, York, and Daikin. We service gas furnaces, electric furnaces, heat pumps, mini-splits, packaged rooftop units, and central air conditioners up to 25 tons, as well as smart thermostats and indoor air-quality accessories.
What should I do while waiting for the emergency technician to arrive?
Turn off the HVAC system at the thermostat and breaker if you smell gas, see sparks, hear grinding noises, or notice water around the unit. For heating failures in winter, gather occupants in one room, use safe supplemental heat like UL-listed space heaters, and keep doors closed. For cooling failures in summer, open windows during cooler evening hours and stay hydrated. Never attempt DIY repairs that involve gas lines or high-voltage components.
How much does emergency HVAC service cost and what payment options are available?
We charge a flat after-hours diagnostic fee that will be quoted before dispatch. Once your technician identifies the problem, you’ll receive an upfront repair estimate with no hidden charges. We accept major credit cards, debit, checks, and offer 0%-interest financing on qualifying repairs over $500. All work is backed by our 1-year parts and labor warranty for your peace of mind.