- HEP HVAC
- In-home Assessment

In-home Assessment
In-home Assessment | HVAC Unit Replacement | Heating and Air Conditioning | Maryville
When your furnace sputters or your AC strains, HEP’s licensed technicians arrive at Maryville homes for a no-pressure, in-home assessment. We inspect airflow, ductwork, insulation, and energy usage, then present clear solutions—ranging from quick fixes to full HVAC unit replacement—along with transparent pricing you can trust.
Should an upgrade be the smartest move, we’ll size a high-efficiency system tailored to your home, manage permitting, financing, and same-day cleanup, and leave you with year-round comfort and lower utility bills. From sweltering summers to frosty winters, count on HEP’s local team to keep Maryville families comfortable, safe, and thoroughly satisfied.
FAQs
Why is an in-home assessment important before replacing my HVAC unit in Maryville?
Every home in Maryville has its own layout, insulation level, and duct configuration, and the city experiences humid summers and cool, damp winters. An on-site assessment lets our comfort specialist measure rooms, inspect existing ductwork, and evaluate electrical capacity so we can size your new system accurately. A right-sized unit improves comfort, lowers energy bills, meets local codes, and protects the manufacturer’s warranty.
What should I expect during the in-home HVAC assessment?
The visit typically includes: (1) a short interview about comfort issues and utility costs, (2) inspection of the current furnace, air-conditioner, or heat pump, (3) measurements of windows, doors, ceiling heights, and insulation, (4) static-pressure and airflow checks on ducts, and (5) explanation of replacement options, rebates, and financing. You’ll receive a written load calculation and a detailed proposal before we leave.
How long does the assessment take and does it cost anything?
For most single-family homes in Maryville, the assessment takes 60–90 minutes. Homes with multiple HVAC zones or accessibility challenges may run a bit longer. The visit is completely free, and there’s no obligation to purchase. We believe homeowners should have all the facts before making a major investment.
What factors do you evaluate to recommend the right replacement unit?
We look at heat-gain/heat-loss calculations, square footage, ceiling height, number of occupants, air-infiltration rates, duct design, and available electrical service. We also weigh your comfort priorities—temperature consistency, humidity control, air quality, and noise level—along with budget, rebate eligibility, and plans for future home additions. The result is a system recommendation that balances comfort, efficiency, and upfront cost.
Can you help me understand energy-efficiency ratings and potential savings?
Yes. During the visit we explain SEER2 (cooling efficiency), AFUE (furnace efficiency), and HSPF2 (heat-pump heating efficiency) in plain language. Using your past utility bills, we model annual operating costs for several replacement options, then show estimated savings, payback periods, and available TVA EnergyRight or manufacturer rebates. This lets you see the long-term value of higher-efficiency equipment before deciding.
How soon after the assessment can installation be scheduled in Maryville?
Once you select a system, we can usually schedule installation within 3–5 business days; peak summer or winter demand may add a few days. Emergency replacements often happen next-day. Our project coordinator secures permits with the City of Maryville, orders equipment, and confirms a date that works for you. Most standard change-outs are completed in a single day, and every job includes a post-installation inspection and homeowner walkthrough.