Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Lynchburg
When Lynchburg’s sweltering summers or icy winters strike at the worst possible moment, HEP is on call to restore comfort fast. Our certified technicians arrive with fully stocked trucks, diagnose the problem on the spot, and tackle even the most complex heating and air conditioning breakdowns with skill and transparency. From sudden furnace failures at midnight to AC units sputtering out on a humid afternoon, we’re ready 24/7—because emergencies don’t keep business hours and neither do we.
Beyond rapid repairs, we focus on long-term peace of mind. You’ll get clear pricing before work begins, honest recommendations that prioritize safety and efficiency, and workmanship backed by industry-leading guarantees. Trust HEP to bring reliable relief to every corner of Lynchburg, so your home or business stays comfortable no matter what Virginia’s weather decides to do next.
FAQs
What situations are considered an HVAC emergency, and when should I call right away?
Any issue that threatens your family’s safety, comfort, or property qualifies as an HVAC emergency. Examples include complete loss of heat in freezing weather, total air-conditioning failure during extreme summer heat, burning smells, visible sparks, smoke, tripped breakers that immediately reset, frozen or burst refrigerant/condensate lines, and carbon-monoxide alarms. If you experience any of these in Lynchburg or the surrounding counties, shut the system off if possible and call us immediately—24 hours a day—for rapid response.
How fast can your technicians reach my home or business in Lynchburg?
Because we station on-call technicians across the Hill City and nearby communities (Forest, Madison Heights, Rustburg, Amherst, and Bedford), our average arrival time inside Lynchburg’s city limits is 60–90 minutes, even on nights and weekends. Travel outside the city generally adds only 15–30 minutes. You’ll receive a real-time ETA via text and can track the technician’s progress so you know exactly when help will arrive.
Are emergency repair services really available 24/7, including holidays?
Yes. Heating and cooling problems don’t follow a 9-to-5 schedule, so neither do we. Our dispatch center is staffed around the clock, 365 days a year—including Thanksgiving, Christmas, and July Fourth. A live local representative will answer your call, gather details about the problem, and immediately dispatch the next available certified technician. Night-shift teams carry the same diagnostic tools and replacement parts as our daytime crews, so most emergencies are resolved in a single visit regardless of the hour.
What brands and types of HVAC equipment can you repair during an emergency call?
Our NATE-certified technicians are trained to service and repair all major residential and light-commercial brands, including Trane, Carrier, Lennox, Rheem, Goodman, York, and Daikin. We handle gas furnaces, electric and dual-fuel heat pumps, central air conditioners, ductless mini-splits, thermostats, air handlers, and indoor air-quality accessories. Stocked service vehicles carry universal OEM and high-quality aftermarket parts, allowing us to fix 80% of emergencies on the spot without ordering components.
Will I be charged extra for after-hours or weekend emergency service?
We believe in transparent, upfront pricing. While emergency visits outside normal business hours carry a modest dispatch fee to cover overtime staffing, labor and part rates are identical to daytime pricing—no hidden surcharges or inflated costs. Before any work begins, you’ll receive a written estimate outlining the problem, recommended solution, and total investment. Once you approve, that price is guaranteed; if the repair takes longer than expected, you still pay the quoted amount.
Is there anything I can do to protect my system or home before the technician arrives?
Yes. First, turn the thermostat to OFF to prevent further damage or safety risks. If you smell gas, hear electrical buzzing, or see smoke, evacuate the area and call 911 before contacting us. For frozen AC coils, switch the system to FAN-only to speed thawing. During a water leak, place towels or a drain pan under the unit and shut off the condensate pump if accessible. Keep pets and children away from the equipment, and clear a path for the technician. Gathering any recent service records or warranty paperwork can also speed diagnosis once we arrive.