Emergency A/C Repair
Emergency A/C Repair | Heating and Air Conditioning | Loudon
When the Tennessee temps swing from sticky summer highs to crisp autumn lows, there’s no time to wait for comfort. HEP’s emergency team arrives fast—usually in a fully-stocked truck within the hour—ready to diagnose, repair, or replace any make or model. From clattering compressors to rooms that just won’t cool, our licensed techs bring decades of experience, transparent pricing, and a neighborly attitude Loudon homeowners trust.
Day or night, weekend or holiday, we know a breakdown never checks the calendar. That’s why we keep live dispatchers on standby 24/7 and back every fix with our Happy HEP guarantee. Skip the stress of juggling multiple contractors; our pros handle your complete heating and air conditioning needs in one visit, restoring the perfect indoor climate—and your peace of mind—before the sweat beads or shivers set in.
FAQs
What situations count as an HVAC emergency, and do you really provide 24/7 service in Loudon?
An HVAC emergency is any sudden failure that threatens comfort, health, or property—such as complete cooling loss during a heatwave, refrigerant leaks, smoking or sparking equipment, unusual electrical smells, or flooding around the air-handler. Our Loudon dispatch center answers calls around the clock, 365 days a year, and a live specialist will schedule the nearest on-call technician immediately—day, night, weekends, or holidays.
How quickly can a technician get to my Loudon home or business once I place an emergency call?
Our on-call crews are strategically stationed in and around Loudon County. Under normal traffic conditions we reach most addresses within 60–90 minutes, and we’ll give you a real-time ETA by text or phone. If weather or road closures slow us down, we keep you updated every 15 minutes until your technician arrives.
Which air-conditioning brands and system types can you repair during an emergency visit?
All of them. Our EPA-certified technicians carry universal refrigerant licenses and stock truck-inventory parts for major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, American Standard, and Daikin. We service split systems, heat pumps, packaged rooftop units, ductless mini-splits, and commercial RTUs up to 25 tons.
Will I pay extra for after-hours or weekend emergency service?
There is a flat emergency diagnostic fee that is slightly higher than our standard daytime rate to cover overtime labor. You’ll hear that exact amount before we dispatch a truck—no hidden holiday surcharges. Once your technician diagnoses the problem, you’ll receive a written quote for repairs. If you approve the work, the diagnostic fee is applied to the final invoice.
What should I do while waiting for the technician to arrive?
1) Turn the thermostat to OFF to prevent further damage. 2) Check the electrical breaker; if it’s tripped, leave it off. 3) Move furniture away from indoor vents and clear debris from the outdoor condenser. 4) Place towels around any water leaks to protect floors. 5) Keep pets and children clear of the work area. These steps speed up the repair process and help avoid additional issues.
How can I prevent future emergency breakdowns in Loudon’s hot, humid climate?
Emergency repairs are often the result of skipped maintenance. Schedule a professional tune-up every spring, change your filters at least every 60 days, keep the outdoor unit washed and weed-free, and install a programmable thermostat to reduce strain on the system. Our Comfort Club maintenance plan includes two precision inspections a year, 15% off repairs, and priority emergency response—dramatically lowering the odds of a surprise breakdown.