Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Lenoir City
When a chilly Tennessee morning sneaks up on you, HEP’s certified technicians are ready with fast, precision heat repair that gets your home cozy again—without the stress. We arrive on time, explain every option in plain language, and quote the job before the work begins, so there are no surprise costs, just clear solutions designed for Lenoir City’s unique climate.
Our 100% Satisfaction Guarantee means we don’t leave until every vent is whisper-warm and you’re absolutely delighted. If the fix doesn’t hold or you’re not convinced the work was five-star, we’ll return promptly—at no extra charge—until it’s perfect. With fully stocked trucks, background-checked pros, and a neighborly attitude you can count on all year, HEP is the simple choice for worry-free comfort.
FAQs
What does your 100% satisfaction guarantee cover for heat repair services in Lenoir City?
Our guarantee promises that you will be completely satisfied with every aspect of your heat repair—diagnosis, workmanship, replacement parts, and customer service. If any part of the job falls short of your expectations within 12 months of the repair, we will return promptly to correct the issue at no additional cost. If we still cannot resolve your concern, we will refund the money you paid for that specific repair.
How quickly can you respond to emergency heating repairs in Lenoir City?
We provide 24/7 emergency service and dispatch a certified technician as soon as you call. For most homes in Lenoir City, we arrive within 2–4 hours, even on nights, weekends, and holidays. Our fully stocked service vehicles carry common replacement parts, allowing us to finish the majority of emergency repairs in a single visit.
Are your HVAC technicians certified and insured?
Yes. All of our heating and air conditioning technicians are EPA-certified, factory-trained, and undergo continuous education on the latest HVAC technologies. They are also fully licensed and insured, giving you peace of mind that your home and equipment are protected throughout the repair process.
Which heating systems and brands do you service?
We work on virtually all residential makes and models, including gas furnaces, electric furnaces, heat pumps, hybrid systems, and ductless mini-splits. Brands we commonly service in Lenoir City include Trane, Carrier, Goodman, Rheem, Lennox, Bryant, Amana, York, and Mitsubishi, among others. If you own a less common brand, simply let us know—our technicians have the experience and resources to locate parts and service guidelines.
How do I schedule a heat repair appointment, and what should I expect during the visit?
You can schedule by phone, through our website, or by using our mobile app. Once booked, you’ll receive a confirmation email or text with the technician’s name, photo, and estimated arrival window. On the day of service, the technician will perform a thorough diagnostic, review findings with you, provide upfront pricing, and get your approval before starting repairs. Afterward, you’ll receive a detailed invoice and maintenance recommendations so you understand exactly what was done and how to keep your system running smoothly.
Do you offer warranties or maintenance plans after the repair?
Absolutely. All replacement parts come with a manufacturer’s warranty—typically 1–10 years depending on the component—and our labor is guaranteed for a full year. We also offer affordable preventive maintenance plans that include biannual tune-ups, priority scheduling, and member-only discounts on future repairs and upgrades. Regular maintenance extends equipment life and protects your investment long after the initial repair.