Emergency Calls
Emergency Calls | Heat Repair | Heating and Air Conditioning | Lenoir City
When your furnace quits in the middle of a chilly Lenoir City night, HEP’s emergency team is already on standby. One quick call brings a fleet of certified, background-checked technicians racing to your door with fully stocked trucks, advanced diagnostics, and a “fix-it-now” mindset. We work on every brand and model, quote the price up-front, and keep you informed while we get the heat flowing again—often in a single visit.
From simple thermostat glitches to full system breakdowns, our 24/7 heat repair experts treat your home with care, lay down protective runners, and clean up before they leave. Backed by iron-clad warranties and a satisfaction promise rooted in decades of local service, HEP turns emergencies into comfort—fast, friendly, and always focused on keeping Lenoir City warm.
FAQs
What qualifies as a heating emergency in Lenoir City?
Any situation where your furnace or heat pump stops working during cold weather, emits burning smells, makes loud grinding noises, trips breakers repeatedly, or leaks gas or water is considered an emergency. Because winter nighttime temperatures in Lenoir City can drop below freezing, losing heat can quickly lead to frozen pipes, unsafe indoor temperatures, and health risks for children, seniors, or pets.
How fast can your technicians arrive after I place an emergency call?
Our on-call dispatchers answer the phone 24/7 and immediately route the closest certified technician to your address. In most Lenoir City neighborhoods we can be on-site within 60–90 minutes, even after hours or on holidays. During severe weather we triage calls by safety risk to make sure the most urgent cases—no heat with vulnerable occupants, gas leaks, or electrical hazards—are handled first.
Are emergency heating services available nights, weekends, and holidays?
Yes. We maintain a rotating crew of licensed HVAC professionals who specialize in after-hours diagnostics and repair. Our fully stocked service vans are ready every night, weekend, and major holiday, so you never have to wait until “business hours” to restore heat.
Which heating brands and systems do you repair?
Our technicians are trained to service all major furnace and heat-pump manufacturers, including Trane, Carrier, Lennox, Rheem, Goodman, York, American Standard, Bryant, and Ruud. We handle gas, electric, dual-fuel, and ductless mini-split systems, as well as smart thermostats and zone controls. If replacement parts are brand-specific, we can often source them from local suppliers the same day or use temporary solutions until parts arrive.
What should I do while waiting for the technician to arrive?
1. Turn off the system at the thermostat and breaker if you smell burning, see sparks, or hear loud metal-on-metal noises. 2. If you suspect a gas leak, evacuate everyone, leave doors open, and call 911 along with your utility company. 3. Keep interior doors closed to conserve residual heat, and bundle up vulnerable family members. 4. Never use ovens or outdoor grills for indoor heating—carbon-monoxide risk is high. 5. Have your model number and any warranty paperwork handy; it speeds up diagnosis and part sourcing.
How much does an emergency service call cost, and do you offer upfront pricing?
We charge a flat emergency diagnostic fee that covers travel, after-hours labor, and a full system evaluation. Once we identify the problem, you’ll receive a written quote before any repair work begins. If multiple repair options exist—such as a temporary fix versus a long-term component replacement—we explain the pros, cons, and costs of each. We accept major credit cards, offer short-term financing on approved credit, and honor manufacturer warranties and our own labor guarantee.