Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Lake City
When a Lake City cold snap hits, HEP Heating & Air Conditioning makes sure you stay warm with prompt, expert heat repair backed by our 100% Satisfaction Guarantee. From the moment you call, our friendly team schedules at your convenience, arrives on time, and diagnoses the issue with state-of-the-art tools and transparent, upfront pricing. We service all makes and models, and because we stock our trucks like rolling warehouses, most repairs are completed in a single visit—saving you time, money, and stress.
If you’re not delighted with the workmanship, we’ll make it right, no questions asked. That’s the HEP promise, rooted in decades of serving Lake City neighbors with integrity and genuine care. Day or night, weekend or holiday, one call to HEP is all it takes to restore cozy comfort and total peace of mind.
FAQs
What does your 100 % Satisfaction Guarantee cover for heat repair services?
Our Satisfaction Guarantee means you will not pay until the job is completed to your approval. If a problem we repaired re-occurs within the guarantee period, we return at no extra charge to fix it. The guarantee also covers courteous service, on-time arrival, and a full clean-up of the work area. If we fail to meet any of these promises, we will make it right or refund the applicable portion of your payment.
How fast can you get to my home in Lake City during a heating emergency?
We maintain a dedicated emergency dispatch team for Lake City and the surrounding neighborhoods. Calls received before 8 p.m. are usually answered within 2 hours; after-hours calls are handled within 4 hours. Our trucks are stocked with common replacement parts so most issues can be repaired on the first visit.
Are your technicians qualified to work on all brands and models of furnaces and heat pumps?
Yes. Every technician is state-licensed, EPA-certified, and receives ongoing factory training on major brands such as Trane, Lennox, Carrier, Rheem, Goodman, and Mitsubishi. We also stay current on older and discontinued models, gas and electric furnaces, heat pumps, and hybrid systems, so you get expert service no matter what equipment you own.
How does your pricing work, and do you offer financing for larger repairs?
After diagnosing the issue, we present a flat-rate, upfront price that includes labor, parts, taxes, and disposal fees—no hidden charges. For repairs or replacements over $500, we partner with local credit unions to offer 0 % interest for 12 months (with approved credit) or low-interest plans up to 60 months. We also accept major credit cards and offer military and senior discounts.
What steps can I take to reduce the chance of future heater breakdowns?
1) Replace or clean air filters every 30–60 days. 2) Keep supply and return vents unblocked by furniture or rugs. 3) Program your thermostat to minimize extreme temperature swings. 4) Schedule professional maintenance each fall; our tune-ups include burner cleaning, safety checks, electrical tightening, and airflow testing. 5) Address unusual noises or smells immediately—early intervention prevents bigger failures.
Do you provide warranties on parts and labor after the repair?
All replacement parts carry the manufacturer’s warranty, typically 1–10 years depending on the component. In addition, we provide a one-year labor warranty: if a part we installed fails within 12 months, we will replace it and cover the labor at no cost to you. Extended labor warranties up to 5 years are available for purchase.