Emergency Service
Emergency Service | Heating and Air Conditioning | Kodak
When a midnight chill bites or a midsummer heatwave strikes in Kodak, you can count on HEP’s round-the-clock experts to restore comfort fast. Our seasoned technicians arrive fully equipped for any emergency, delivering precision troubleshooting, honest solutions, and the peace of mind that only local, family-owned service can provide. We know your time is valuable, so we offer rapid dispatch, real-time text updates, and transparent, upfront pricing—no surprises, just reliable relief.
From blown fuses to frozen coils, every crisis is handled with the same care we’d give our own homes. Whether your system runs on ancient ductwork or the latest smart thermostat, we’ll get it humming again so your family can breathe easy. For dependable emergency heating and air conditioning help—day or night—trust the friendly professionals at HEP to keep Kodak comfortable.
FAQs
What situations are considered an HVAC emergency, and how fast can you get to my home in Kodak?
An HVAC emergency is any situation that threatens your comfort, safety, or property—such as a complete loss of heat during freezing weather, an AC outage in extreme heat, the smell of gas or burning wires, major refrigerant or water leaks, or a system that trips breakers repeatedly. Because we keep a fully staffed on-call team 24/7, a dispatcher answers your call immediately, and a certified technician is typically on site anywhere in Kodak or the surrounding Sevier County area within 60–90 minutes.
Are your emergency-service technicians qualified to work on all heating and cooling brands?
Yes. Every field technician holds NATE certification, is state-licensed, and receives ongoing factory training. Our team services gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, geothermal systems, and commercial rooftop units made by Carrier, Trane, Lennox, Rheem, Goodman, Daikin, and other major manufacturers. We arrive with diagnostic tools and OEM-grade parts to handle most repairs on the first visit.
What should I do while waiting for the emergency technician to arrive?
First, turn off the equipment at the thermostat or breaker panel to prevent further damage. If you smell gas, leave the house and call 911 before you call us. For leaks, place a bucket or towel to protect flooring and shut off the condensate or water supply if possible. Clear a pathway to the indoor unit, outdoor condenser, and electrical panel. Finally, gather any warranty papers or recent service records—these help the technician diagnose faster.
Do emergency HVAC repairs cost more after hours, on weekends, or holidays?
After-hours service does carry a higher diagnostic fee to cover the cost of keeping certified techs on standby 24/7. However, we use upfront, flat-rate pricing: once we locate the problem, you’re given a written quote before any work begins, and that price will not change even if the repair takes longer than expected. We also honor coupons, maintenance-plan discounts, and offer financing for larger repairs so there are no surprises.
Can you replace parts immediately during an emergency visit, or will I have to wait?
Our trucks function as rolling warehouses stocked with the most frequently needed parts—capacitors, contactors, igniters, blower motors, belts, thermostats, and common refrigerants—so we can complete over 80 % of emergency repairs on the spot. If your system needs a specialty component or a factory-specific board, we can often install a safe temporary fix and then return, usually within 24–48 hours, to finish the job when the part arrives.
Will an emergency repair void my manufacturer’s warranty?
No. We follow manufacturer specifications, document every step of the repair, and install only approved replacement parts. Because our company is an authorized service provider for multiple major brands, we can file warranty claims on your behalf when applicable. In addition, we back our emergency repairs with a 1-year labor warranty, so your existing equipment coverage remains fully intact.