Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Kelso
When Kelso nights turn unexpectedly frigid, locals know they can count on HEP for fast, dependable heat repair that keeps every corner of the house cozy. Our certified technicians arrive in fully stocked trucks, diagnose issues on the spot, and restore warmth with precision parts and cutting-edge tools. From aging furnaces that sputter to modern heat pumps flashing cryptic codes, we tackle every challenge with the expertise that comes from years of focused, factory-trained experience.
What makes us different? HEP backs every service call with a rock-solid satisfaction guarantee: if you’re not thrilled with the performance, we’ll make it right—no questions, no extra fees. You’ll enjoy transparent pricing, courteous pros who respect your time and home, and a system tuned for peak efficiency long after we leave. Ready to feel that rush of warm air again? Schedule Kelso’s most trusted heat repair today and discover why neighbors keep our number on speed dial.
FAQs
What does your 100% Satisfaction Guarantee include for heat repair services in Kelso?
Our Satisfaction Guarantee means that we stand behind the quality of our workmanship, the parts we install, and the professionalism of our team. If you are not completely satisfied with the repair, the system’s performance, or our customer service, we will return at no extra cost to make things right—or refund the service portion of your invoice if we cannot resolve the issue.
How quickly can you respond to an urgent heating breakdown in Kelso?
We offer same-day and 24/7 emergency service throughout Kelso. Calls received before noon are usually dispatched within two hours, and off-hours requests are handled by an on-call technician who can arrive within 3–4 hours, even on weekends and holidays.
Do you repair all makes and models of furnaces and heat pumps?
Yes. Our EPA-certified technicians are trained to diagnose and repair natural gas, electric, and propane furnaces, as well as air-source and ductless heat pumps from all major manufacturers—including Trane, Lennox, Carrier, Rheem, Goodman, and Daikin. We carry a broad inventory of common replacement parts on our service vehicles to speed up most repairs.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every technician holds a Washington State HVAC/R license, is fully insured, and has passed a comprehensive background and drug screening. In addition, our techs participate in ongoing factory and in-house training to stay current with evolving codes and technology.
How is pricing handled, and will I know the cost before work begins?
We provide flat-rate, upfront pricing. After diagnosing the problem, your technician will explain the repair options and quote a fixed cost for each before any work starts. There are no overtime fees for emergency visits, and all repairs include a one-year parts and labor warranty in addition to our Satisfaction Guarantee.
What should I check before calling for heat repair service?
Before scheduling a service call, verify that the thermostat is set to "Heat" and the temperature is higher than the current room reading, check that the furnace switch and breaker are on, replace or clean the air filter if needed, and ensure exterior intake/exhaust vents are unobstructed. If the system still fails to run or emits unusual noises/odors, shut it off and call us—continuing to operate a malfunctioning unit can cause additional damage.