Local Experience
Local Experience | Heat Repair | Heating and Air Conditioning | Kelso
When winter winds roll off the Cowlitz and your furnace falters, HEP Heating & Air Conditioning is the neighbor you can count on. Our Kelso-based technicians combine decades of local experience with up-to-the-minute training, arriving promptly with well-stocked vans and the know-how to revive any make or model. From historic Craftsman homes near the river to new builds on the hill, we’ve seen—and fixed—it all while treating your space with the respect only true locals can offer.
Whether you’re facing an unexpected breakdown at midnight or chasing down a nagging efficiency issue, our 24/7 heat repair service restores comfort fast and keeps your energy bills in check. Transparent pricing, warm customer care, and workmanship backed by solid guarantees mean you can relax and enjoy a cozier Kelso home the moment we finish up.
FAQs
What are the most common signs my heating system needs repair?
Watch for uneven temperatures from room to room, unexplained spikes in energy bills, strange noises (grinding, banging, or squealing), short cycling (the furnace turns on and off frequently), or cool air blowing from the vents when the thermostat is set to heat. If you notice any of these issues in your Kelso home, it’s best to schedule a professional inspection before a minor problem escalates into a major breakdown.
How quickly can you respond to an emergency heat repair call in Kelso?
Because we’re a Kelso-based team, we can typically have a certified technician at your door within two hours for emergency calls made during normal business hours. After-hours or weekend emergencies are handled by our 24/7 on-call crew, who aim to arrive within four hours, weather and road conditions permitting. We always prioritize customers without heat during cold snaps to ensure your family’s comfort and safety.
Are your HVAC technicians licensed and familiar with Kelso’s building codes?
Yes. All of our technicians hold Washington State HVAC/R licenses, EPA refrigerant handling certification, and continuous factory-training on the latest heating technologies. Because we live and work in Cowlitz County, we stay current on Kelso’s specific permit requirements, safety regulations, and energy-efficiency incentives, ensuring every repair or replacement meets local standards and passes inspection.
Do you service all brands and types of heating equipment?
Absolutely. Our team is trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and hydronic systems from all major manufacturers, including Trane, Lennox, Carrier, Bryant, Goodman, Daikin, Mitsubishi, and more. We stock a broad selection of OEM and high-quality universal parts on our service vehicles to complete most repairs in a single visit.
What happens during a typical heat repair visit?
1) Arrival & safety check: The technician confirms system power and gas supply are safely off. 2) Diagnostic assessment: We use digital gauges, multimeters, and combustion analyzers to pinpoint failures such as faulty igniters, pressure switches, motors, or control boards. 3) Up-front quote: You receive a written estimate outlining parts, labor, and warranty before any work begins. 4) Repair & testing: After approval, we replace faulty components, clean critical areas, and recalibrate the system. 5) Final verification: The tech runs the equipment through complete heating cycles, measures temperature rise, and checks for carbon monoxide. 6) Customer briefing: We explain the repairs performed, review maintenance tips, and email you a detailed service report and warranty documentation.
How can I avoid future heating breakdowns and keep energy bills low in Kelso’s climate?
• Schedule professional maintenance every fall to clean burners, inspect heat exchangers, and verify safety controls. • Replace or wash air filters monthly during heavy heating seasons to maintain airflow. • Keep supply and return vents unobstructed by furniture or rugs. • Consider enrolling in our Kelso Comfort Club, which includes two precision tune-ups per year, priority scheduling, 15% repair discounts, and no overtime fees. • Upgrade to a programmable or smart thermostat to match heating output with your family’s schedule, reducing energy use by up to 10%. • Seal air leaks around windows, doors, and ductwork; even small gaps can account for significant heat loss in our damp Pacific Northwest winters.