Emergency Response
Emergency Response | Heat Repair | Heating and Air Conditioning | Kelso
When your Kelso home starts to chill and every minute matters, HEP’s rapid-response team is already gearing up. Our certified technicians arrive fast, equipped with advanced diagnostics and a truck stocked like a mobile warehouse, so most fixes happen on the spot. From failed ignitors to blown blower motors, we restore warm air quickly, safely, and at a transparent price—no overtime surprises, even on weekends or holidays. That’s the promise behind our trusted heat repair service.
We don’t stop at getting the furnace running; we dig deeper to prevent the next breakdown. After the immediate heat repair, our pros perform a full system check, seal minor duct leaks, and offer energy-saving tips tailored to Kelso’s wet winters and mild summers. With HEP, you gain peace of mind, lower utility bills, and a cozy home ready for whatever the Pacific Northwest weather throws your way.
FAQs
What situations count as a heating or HVAC emergency in Kelso?
Any scenario where your furnace or heat pump stops working during cold weather, the system is producing unusual burning smells, sparks, smoke, or carbon-monoxide alarms are sounding is considered an emergency. Lack of heat that risks occupant safety—especially for children, elderly, or medically vulnerable residents—also qualifies. Call us immediately if you notice electrical arcing, gas odors, loud banging or grinding noises, water leaks around the unit, or if the indoor temperature is dropping rapidly.
How fast can your technicians reach my Kelso home or business for emergency heat repair?
We maintain a dedicated on-call team 24/7. In most Kelso neighborhoods we arrive within 60–90 minutes of your call, often sooner during off-peak traffic hours. Our live dispatch system sends the nearest stocked service vehicle to minimize wait times. You’ll receive an ETA text message and tracking link so you know exactly when help will arrive.
Are your heating technicians trained and certified to work on all furnace and heat pump brands?
Yes. Our HVAC specialists carry Washington State licenses, EPA refrigerant certification, and factory training for major brands including Trane, Lennox, Carrier, Goodman, Rheem, Daikin, and more. We also stay current on emerging technologies like inverter heat pumps and smart thermostats. Stocked service vans carry OEM and universal replacement parts so most repairs are completed in a single visit.
Is there anything I should do while waiting for emergency service?
First, turn off your heating system at the thermostat and the main power switch to prevent further damage. If you smell gas, shut the gas supply valve (if safe) and evacuate the building before calling 911 and our team. Keep doors and windows closed to preserve residual warmth, wear layered clothing, and use safe alternative heat sources such as electric space heaters—never charcoal grills or open flames indoors. Have your furnace filter, model number, and any warranty information ready to speed up diagnostics when we arrive.
Do emergency or after-hours repairs cost more?
We charge a modest emergency dispatch fee to cover overtime staffing, but we waive standard diagnostic charges once you authorize the repair. All pricing is quoted upfront before work begins, and we accept major credit cards, checks, and financing for larger repairs. There are no hidden fees, and our workmanship is backed by a 1-year parts and labor guarantee.
How can I avoid future heating emergencies?
Preventive maintenance is the best defense. Schedule a professional tune-up every fall to clean burners, inspect heat exchangers, tighten electrical connections, and replace filters. Install carbon-monoxide detectors on each floor, change filters every 1–3 months, and keep return-air grills unobstructed. Consider enrolling in our Kelso Comfort Club, which provides biannual maintenance, priority emergency response, and repair discounts, ensuring your system runs safely and efficiently all year.