Annual Maintenance Plan
Annual Maintenance Plan | Air Conditioning | Heating and Air Conditioning | Karns
Nothing chips away at summer fun in Karns faster than a surprise HVAC breakdown. With HEP’s Annual Maintenance Plan, our certified technicians perform meticulous inspections, precision tune-ups, and safety checks twice a year—one visit before the cooling season, one before the chill of winter—so your air conditioning and heating systems stay reliable, efficient, and worry-free. Members enjoy priority scheduling, waived overtime fees, and special discounts on parts and repairs, all designed to keep utility bills low and indoor comfort high.
Join your Karns neighbors who trust HEP to extend equipment life, prevent costly emergencies, and catch small issues before they snowball into major expenses. Whether your system is brand-new or a seasoned workhorse, our plan provides the ongoing care it needs to beat the Tennessee heat and tackle those surprise cold snaps while you sit back and enjoy consistent, clean air all year long.
FAQs
What does the Annual Maintenance Plan for air conditioning in Karns include?
Our plan provides two precision tune-ups per year (spring and fall), a comprehensive 20-point inspection of all AC components, refrigerant level checks and top-offs, coil cleaning, thermostat calibration, electrical safety testing, and a written performance report. Labor for routine maintenance tasks is included, and members also receive priority scheduling and discounted repair rates.
How will regular maintenance save me money on my energy bills?
A well-maintained air conditioner operates at peak efficiency. Cleaning coils, tightening electrical connections, and ensuring proper refrigerant charge reduce strain on the compressor and blower motor, which can improve SEER performance by up to 15%. That efficiency translates directly into lower monthly utility costs and helps extend the life of your system, avoiding expensive breakdowns.
Do I have to sign a long-term contract to join the plan?
No. Our Annual Maintenance Plan is renewed on a yearly basis. You can cancel any time with 30 days’ notice and receive a prorated refund for unused visits. There are no hidden cancellation fees or automatic multi-year obligations.
What happens if my air conditioner breaks down after hours?
Members receive 24/7 emergency service with no overtime labor charges. If your AC fails outside normal business hours, simply call our dedicated member hotline. A certified technician will be dispatched to your Karns home, and you will only be responsible for any required parts—labor is billed at our standard daytime rate, not the premium after-hours rate.
Will maintenance keep my manufacturer’s warranty valid?
Yes. Most HVAC manufacturers require documented annual service by a licensed professional to keep warranties intact. Our technicians log each maintenance visit, record serial numbers, and provide digital copies of all service reports, ensuring you have proper proof of upkeep if a warranty claim ever arises.
How do I schedule my first tune-up after enrolling?
After you enroll online or by phone, our office will contact you within one business day to arrange your first visit. We offer convenient two-hour arrival windows Monday through Saturday to fit your schedule. If you prefer, you may also select your desired date and time using our self-service customer portal.