Cool Air
Cool Air | Air Conditioning | Heating and Air Conditioning | Johnson City
When summer heat rolls over the mountains, Johnson City homeowners trust HEP’s Cool Air team to keep every room refreshingly comfortable with reliable air conditioning. Our friendly, background-checked technicians arrive on time, listen to your concerns, and use the latest diagnostic tools to pinpoint issues fast—so you can get back to enjoying crisp, cool indoor air instead of sweating over surprise breakdowns.
Whether you need a rapid repair, a precision tune-up, or a brand-new high-efficiency system, we tailor solutions to match your budget, square footage, and energy goals. From smart-thermostat integration to ductless mini-splits, our air conditioning expertise lowers utility bills while boosting year-round comfort.
Backed by HEP’s 24/7 emergency service and iron-clad satisfaction guarantee, choosing us means peace of mind long after the job is done. Schedule your air conditioning service today and feel the difference hometown craftsmanship makes.
FAQs
How often should my air conditioner in Johnson City be serviced?
For most residential systems we recommend a professional tune-up once a year—ideally in early spring, before the summer heat arrives. Annual maintenance keeps efficiency high, helps us catch small problems before they become major repairs, and is often required to keep manufacturer warranties valid.
What size air conditioner do I need for my home?
Sizing is based on a Manual J load calculation that factors in square footage, insulation levels, window type, sun exposure, occupancy, and more. An oversized unit will short-cycle and waste energy, while an undersized unit will struggle to keep you comfortable. Schedule a free in-home assessment and we’ll determine the correct tonnage for your specific home in the Johnson City climate.
How quickly can you respond to an air-conditioning emergency?
We offer 24/7 emergency service throughout Johnson City and the surrounding Tri-Cities. Most calls received before 10 p.m. are attended the same day; overnight calls are prioritized for first-thing service the next morning. Our fully stocked vans allow us to complete 90 percent of repairs on the first visit.
What are the benefits of installing a high-efficiency AC unit?
High-SEER and variable-speed systems can cut cooling costs by 30–50 percent compared with older 10-SEER units. They also offer better humidity control, quieter operation, and longer component life because they ramp up and down instead of running at full blast. Federal tax credits and local utility rebates are often available to offset the initial investment.
How can I tell whether I should repair or replace my current AC?
We use the “$5,000 rule”: multiply the repair estimate by the unit’s age. If the number exceeds $5,000, replacement is usually more cost-effective. Other red flags include R-22 refrigerant (now phased out), frequent breakdowns, uneven cooling, or energy bills that keep climbing. We’ll give you an honest, no-pressure assessment and multiple options.
Do you offer financing or maintenance plans?
Yes. We partner with trusted lenders to provide low- and no-interest financing options, some with zero money down. Our Cool Club maintenance plan includes two precision tune-ups per year, priority scheduling, 15 percent repair discounts, and no overtime fees. Membership typically pays for itself in energy savings alone.