Emergency Repair
Emergency Repair | Air Conditioning | Heating and Air Conditioning | Jellico
When Jellico’s muggy summer heat or an unexpected cold snap knocks out your comfort, HEP’s emergency repair team is ready 24/7. Our certified technicians arrive fast with fully stocked trucks, diagnose issues on the spot, and restore chill or warmth before the temperature swings can disrupt your day. From compressor failures to leaking coils, we understand every nuance of air conditioning systems, and we back every repair with clear pricing and a satisfaction guarantee.
Whether your unit quits at midnight or during weekend barbecues, one call connects you to friendly professionals who treat your home like their own. Trust HEP to keep Jellico families cool, safe, and breathing easy—because reliable air conditioning shouldn’t be a luxury, it should be a given.
FAQs
What situations qualify as an emergency air-conditioning repair in Jellico?
An AC problem is an emergency when the indoor temperature becomes unsafe (typically above 85 °F for vulnerable occupants), the system is leaking water or refrigerant that could damage your property, the equipment is triggering electrical breakers or smoking, or you rely on the AC for critical health reasons such as respiratory conditions. If you are unsure, call us—our dispatcher will help you determine whether immediate service is needed.
How fast can your technicians reach my home or business in Jellico?
Because we keep certified technicians on 24/7 standby inside Campbell County, most addresses in Jellico can be reached within 60–90 minutes after you place an emergency call. Rural locations just outside the city limits may take a bit longer, but you will receive a real-time ETA by text or phone as soon as your call is dispatched.
Do you service all brands and types of air-conditioning systems?
Yes. Our team is factory-trained and EPA-certified to diagnose and repair central split systems, heat pumps, ductless mini-splits, rooftop and packaged units, and commercial RTUs from every major brand—including Trane, Carrier, Goodman, Lennox, Rheem, York, and Mitsubishi. We carry a wide selection of universal parts on our trucks to fix the most common failures in a single visit.
What will an emergency AC repair cost me?
We charge a flat emergency diagnostic fee that covers travel, priority scheduling, and a full system inspection. After diagnosis, you receive an up-front written quote for labor and any parts required. There are no overtime premiums after you approve the quote—even if the repair takes longer than expected. We also accept major credit cards, offer flexible financing on larger repairs, and never perform work without your authorization.
What if my air conditioner is beyond repair?
If the compressor is seized, the coil is leaking badly, or the unit is over 12–15 years old and parts are obsolete, replacement may be more economical. We will present at least two system replacement options sized for your home, provide load calculations, and credit the emergency diagnostic fee toward a new installation if you choose to replace within 30 days. Temporary cooling solutions, such as portable units, can be supplied to keep you comfortable until installation day.
How can I reduce the chances of another AC emergency?
The best prevention is routine maintenance. We recommend a spring tune-up that includes cleaning coils, checking refrigerant charge, testing capacitors and contactors, clearing the condensate drain, and verifying airflow. Enrolling in our Comfort Guard maintenance plan gives you two precision tune-ups a year, priority service, and discounts on repairs—dramatically lowering the risk of sudden breakdowns during Jellico’s hottest days.