Certified Heating Specialists
Certified Heating Specialists | Heat Repair | Heating and Air Conditioning | Jacksboro
When a sudden cold snap sweeps through Jacksboro, you can count on HEP’s certified heating specialists to arrive fast, diagnose accurately, and finish the heat repair that puts cozy comfort back at the heart of your home. Our licensed pros carry state-of-the-art diagnostic tools and fully stocked trucks, so most fixes—whether it’s a faulty ignitor, worn blower motor, or mysterious rattle—are wrapped up in a single visit. Transparent up-front pricing means no surprises, and every repair is backed by industry-leading guarantees plus the friendliness you expect from a neighbor down the road.
Day or night, HEP keeps Jacksboro families warm with 24/7 emergency service, meticulous safety checks, and options to upgrade efficiency when it makes sense for your budget. From routine maintenance to complete system replacements, we handle every phase of heating and air conditioning with the same dedication to craftsmanship and customer care that’s made us East Tennessee’s go-to comfort team for decades. Give us a call, and let’s bring the heat back—quickly, cleanly, and always with a smile.
FAQs
How can I tell my heater really needs professional repair?
Watch for warning signs like strange noises, burning or musty odors, rooms heating unevenly, frequent cycling, a sudden spike in utility bills, or a carbon-monoxide alarm sounding. If the furnace will not start, the pilot light will not stay lit, or the heat pump is blowing cold air, call our certified heating specialists. Catching problems early prevents bigger breakdowns and safety hazards.
What kinds of heating systems do you service in the Jacksboro area?
Our team is trained and NATE-certified to repair gas furnaces, electric furnaces, dual-fuel and straight heat pumps, ductless mini-splits, boilers, and packaged rooftop units. Whether your equipment is a newer high-efficiency model or a 25-year-old workhorse, we have the factory-authorized parts and diagnostic tools to get it running safely and efficiently.
Are your technicians licensed and insured?
Yes. Every field technician holds a state Mechanical/HVAC License, is NATE-certified, and carries EPA 608 refrigerant handling credentials. We maintain full liability and workers’-comp insurance, so you are protected while we are on your property. Ongoing training keeps our specialists current with code changes, new thermostat technology, and evolving efficiency standards.
How fast can you get to my home when the heat goes out?
Because we are locally based in Jacksboro, an on-call technician is available 24/7, 365 days a year. In most emergencies we arrive within 60–90 minutes inside the city limits and the surrounding Campbell (or Jack) County communities. Our service vans are stocked with common ignitors, blower motors, capacitors, and control boards so most repairs are finished on the first visit.
Is there anything I should do before the technician arrives?
For safety, switch the thermostat to OFF if you smell gas, hear electrical arcing, or see sparks. Otherwise, you can try replacing the air filter, confirming the breaker is on, and making sure the thermostat batteries are fresh—simple steps that sometimes restore heat. Have your model and serial number handy and clear a path to the equipment so our specialist can work quickly.
What does heat repair typically cost, and do you offer financing or maintenance plans?
We charge a flat-rate diagnostic fee that is waived if you approve the repair. Minor fixes such as a capacitor or flame sensor average $150–$250; major repairs like a draft-inducer motor or heat exchanger run $400–$1,200. We provide upfront pricing before work starts. For bigger jobs we have 0%-interest financing options, and our Comfort Club maintenance plan gives members 15% off repairs plus two tune-ups per year.