Workmanship Guarantee
Workmanship Guarantee | Heat Repair | Heating and Air Conditioning | Hixson
When your furnace falters on a frosty Tennessee morning, you want more than a quick fix—you want assurance it’s fixed right. HEP’s workmanship guarantee delivers that confidence by covering every screw tightened and circuit tested during our heat repair visits in Hixson. Our factory-trained technicians arrive with fully stocked trucks, upfront pricing, and the promise that if something we repaired breaks again within the guarantee period, we’ll return at no additional cost.
From legacy gas furnaces to cutting-edge heat pumps, we treat your home like our own, laying down protective mats, wearing shoe covers, and double-checking airflow before we leave. It’s an attentive approach to heating and air conditioning service that keeps Hixson families cozy, energy-efficient, and safe long after the initial heat repair is complete—because workmanship you can feel is workmanship you can trust.
FAQs
What does your workmanship guarantee cover for heat repair in Hixson?
Our workmanship guarantee promises that every aspect of the labor we provide—diagnostics, part installation, electrical connections, refrigerant charging, duct adjustments, and final system calibration—meets or exceeds local building codes and industry standards. If a problem arises that can be traced to how the work was performed, we return promptly at no cost to you to correct the issue and restore your heating system’s performance and safety.
How long does the workmanship guarantee last?
For residential heat-repair jobs in the greater Hixson area, our workmanship is guaranteed for a full 24 months from the date of service. During this period we will repair, adjust, or reinstall any component we touched—free of labor charges—if the problem is related to our original work. Any replacement parts provided during a follow-up visit are covered by the part manufacturer’s warranty plus an additional 90-day labor warranty from us.
What should I do if my heater acts up after you have repaired it under the guarantee period?
Simply call our 24/7 service line or submit a request through our website and mention that your system is under our workmanship guarantee. We will prioritize your call, schedule a technician—usually the same day or next business day—and diagnose the issue. If the fault is linked to our original repair, we fix it at no charge for labor. If the problem stems from an unrelated component failure, we will explain your options and any costs before work begins.
Will your workmanship guarantee void or conflict with the manufacturer’s warranty on my furnace or heat pump?
No. Our guarantee complements the manufacturer’s warranty. We follow OEM procedures and use approved replacement parts to ensure your manufacturer’s coverage remains intact. In fact, many furnace and heat-pump makers require proof that a qualified contractor performed the work; our detailed service reports satisfy that requirement and help preserve your factory warranty.
Are there any exclusions or limitations I should know about?
The guarantee does not cover issues caused by factors outside our control, such as lack of routine maintenance, accidental damage, power surges, flooding, or homeowner-installed components. It also excludes consumables (filters, humidifier pads, etc.) and normal wear items not serviced during the original visit. Full terms are printed on your invoice and are also available on our website for review.
Is the workmanship guarantee transferable if I sell my home in Hixson?
Yes. If you move within the 24-month guarantee period, simply pass the original service invoice and guarantee certificate to the new owner. The coverage follows the equipment at the service address, giving buyers extra peace of mind and adding value to your home sale.