NATE-certified Technicians
NATE-certified Technicians | Heat Repair | Heating and Air Conditioning | Hixson
When the winter chill sweeps through Hixson, you deserve a home that feels warm, safe, and efficient. HEP’s NATE-certified technicians bring unmatched expertise to every heat repair call, arriving promptly with fully stocked trucks and a neighbor-first attitude. From precise diagnostics to meticulous fixes, we target the root of furnace troubles—ignition failures, blower issues, thermostat glitches, and more—so you can get back to enjoying cozy evenings without the guesswork or repeat visits.
Customers choose HEP because we treat comfort like an emergency, offering transparent pricing, 24/7 availability, and a satisfaction guarantee that’s as solid as the parts we install. Whether your unit needs a minor calibration or a major component replacement, our team backs every service with rigorous training, local know-how, and a commitment to energy-saving solutions that lower monthly bills. Trust HEP to restore reliable warmth to your Hixson home and keep it running efficiently all season long.
FAQs
What does it mean that your Hixson heating technicians are NATE-certified?
NATE (North American Technician Excellence) certification is the HVAC industry’s most-respected credential. To earn it, technicians must pass rigorous, proctored exams on heating, ventilation, air conditioning, and refrigeration theory and practice. Choosing a NATE-certified technician ensures your furnace or heat pump is repaired by a professional who has proven, up-to-date knowledge of diagnostics, safe repair procedures, airflow, and system efficiency standards.
How fast can you get my heater repaired in the Hixson area?
Because we keep fully stocked service vans in Hixson every day, most customers receive same-day service when they call before noon, and 24-hour emergency repairs are always available. Our dispatchers use GPS routing to send the closest technician so you’re not left waiting in the cold.
What symptoms indicate I should call for heat repair instead of waiting?
Call us right away if you notice: (1) No heat or only cool air from vents, (2) Unusual noises like banging, screeching, or rumbling, (3) Burning or electrical smells, (4) Sudden spikes in utility bills, (5) Short-cycling (unit turns on/off rapidly), or (6) A yellow instead of blue furnace flame. Prompt service prevents further damage, safety risks, and higher repair costs.
Do you service all furnace and heat pump brands?
Yes. Our NATE-certified technicians are factory-trained on every major brand—including Trane, Carrier, Lennox, Rheem, Goodman, York, American Standard, Bryant, Daikin, and Mitsubishi—and we have access to OEM or high-quality aftermarket parts. Whether your system is gas, electric, dual-fuel, or a ductless heat pump, we can diagnose and fix it.
Is there an after-hours or emergency fee for night and weekend repairs?
We do charge a small emergency diagnostic fee for service calls outside normal business hours (8 a.m.–5 p.m.), but we always quote the total repair price up front before work begins. Club maintenance members receive discounted or waived after-hours fees, priority scheduling, and an extended labor warranty.
How can I prevent future heating breakdowns once my system is repaired?
Regular preventive maintenance is the key. We recommend a professional tune-up each fall that includes cleaning burners or coils, tightening electrical connections, checking safety controls, testing gas pressure or refrigerant charge, and verifying airflow. Our Hixson Comfort Plan spreads the cost over 12 low monthly payments and adds perks like 15% repair discounts and priority scheduling, helping your system run safely, efficiently, and reliably all winter.