Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Hillsboro
When your furnace falters on a chilly Hillsboro night, HEP’s certified technicians arrive with the skill, tools, and genuine hometown care that have made us the region’s go-to team for dependable heat repair. We quickly diagnose the issue, explain your options in plain language, and fix it right the first time—whether it’s a worn ignitor, a faulty thermostat, or a surprise mid-season breakdown. Because our technicians are fully licensed, background-checked, and trained on every major brand, you can relax knowing comfort is on the way and hidden costs are never part of the equation.
From emergency calls at 2 a.m. to preventive maintenance that keeps energy bills low, we treat every Hillsboro home as if it were our own. Transparent pricing, industry-leading warranties, and a satisfaction guarantee mean you get warmth restored without the worry. Schedule your heat repair today and feel the HEP difference—prompt service, professional craftsmanship, and cozy indoor comfort all winter long.
FAQs
What are the most common signs my heater needs professional repair?
Watch for uneven temperatures from room to room, grinding or banging noises from the furnace or heat pump, a sudden spike in your utility bills, short-cycling (rapid on/off cycles), weak airflow, or the smell of burning or mustiness when the system starts. Any of these symptoms indicate your unit is struggling and should be checked by a certified technician before a minor problem turns into a major breakdown.
Are your technicians certified to work on all major heating systems?
Yes. Every Hillsboro technician on our team carries NATE (North American Technician Excellence) and EPA Section 608 certifications. We continuously train on gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and high-efficiency hybrid systems from brands such as Trane, Lennox, Carrier, Rheem, and Daikin. Our licensing, bonding, and insurance meet all Oregon and Washington state requirements for HVAC contractors, so you can be confident the work is done safely and to code.
How fast can you respond to a heat repair call in Hillsboro?
We offer same-day appointments Monday through Saturday, and 24/7 emergency dispatch for no-heat situations when outside temperatures fall below 45 °F. Because our warehouse and fleet are based right here in Hillsboro, most customers receive a technician at their door within 2–4 hours of confirming service. Our trucks are fully stocked, allowing us to complete over 85 % of repairs in a single visit.
What does a typical heating repair visit include and how much does it cost?
Your visit begins with a whole-system diagnostic (visual inspection, airflow measurements, electrical and gas safety checks, and digital combustion analysis). Once we identify the root cause, we provide a flat-rate, upfront quote that covers parts, labor, and tax—no hidden fees. Diagnostic fees run $99, which we waive if you proceed with the repair. Most common fixes—such as igniter replacement, blower motor repair, or thermostat replacement—range from $180 to $600. Major component replacements like heat exchangers or compressors may cost more; we review all options before any work starts.
Do you guarantee your repairs?
Absolutely. All repairs come with a 1-year parts and labor warranty, and many OEM replacement parts carry additional manufacturer backing of up to 10 years. If the exact repair we performed fails within a year, we fix it again at no charge. We also offer a 100 % customer-satisfaction promise—if you’re unhappy with our workmanship or professionalism, we’ll make it right or refund the service portion of your bill.
How can I prevent future heating breakdowns after the repair?
Routine maintenance is the best defense. Change or clean your air filter every 1–3 months, keep supply and return vents unobstructed, and schedule professional tune-ups each fall. During a tune-up we clean burners and coils, lubricate motors, test safety controls, calibrate the thermostat, and verify correct refrigerant or gas pressures. Customers who enroll in our Comfort Club save 15 % on repairs, get priority scheduling, and receive two system inspections a year—helping you extend equipment life and keep energy bills low.