Certified Heating Specialists
Certified Heating Specialists | Heat Repair | Heating and Air Conditioning | Halls
When an unexpected chill sneaks into your Halls home, HEP’s certified heating specialists arrive with the tools, training, and neighborly attitude that have made us East Tennessee’s go-to team for heat repair. From precision diagnostics to meticulous part replacements, we restore warmth quickly while safeguarding your system’s efficiency and longevity. Our technicians respect your time, protect your floors with shoe covers, and share transparent, upfront pricing—no surprises, just cozy comfort.
Because winter doesn’t wait, neither do we. Day or night, our 24/7 emergency crew is ready to tackle everything from thermostat glitches to furnace breakdowns, backed by years of experience and a fleet stocked for same-visit fixes. Count on HEP Heating & Air Conditioning to keep the heat on, your energy bills down, and your peace of mind intact—all with the friendly service you expect from a hometown team.
FAQs
What are the most common warning signs that my heating system needs repair?
Watch for uneven temperatures from room to room, unusual noises (banging, squealing, or rattling), rising utility bills without a change in usage, short cycling (the system turns on and off frequently), or a burning or musty smell when the unit runs. If you notice any of these issues in your Halls home or business, call our certified heating specialists promptly to prevent further damage and higher repair costs.
How fast can your certified technicians arrive for emergency heat repair in Halls?
We provide 24/7 emergency service year-round. For most addresses in Halls, a technician can usually be on-site within 1–2 hours, depending on road conditions and call volume. Our dispatch team keeps you updated on estimated arrival, and every truck is fully stocked so repairs can often be completed in a single visit.
Are your heating specialists licensed, insured, and certified?
Yes. All of our technicians hold current Tennessee HVAC licenses, are NATE-certified (North American Technician Excellence), and undergo ongoing factory training on the latest equipment. We carry full liability and workers’ compensation insurance, so you are completely protected while we work on your property.
Which types and brands of heating systems do you service?
We repair furnaces (gas, electric, oil), heat pumps, ductless mini-splits, boilers, and packaged HVAC units. Our team is trained on major brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, and more. If you own a less common brand, call us—our diagnostic tools and universal parts inventory cover 95% of systems on the market.
Do I really need annual maintenance if my heater seems fine?
Absolutely. Regular maintenance keeps your system operating safely and efficiently, extends equipment life, and helps you avoid unexpected breakdowns during peak winter demand. Our certified heating specialists in Halls perform a 20-point inspection that includes cleaning burners, checking safety controls, tightening electrical connections, and verifying carbon monoxide levels. A well-maintained unit can reduce heating costs by up to 15%.
What should I expect during a heat repair visit, and how much will it cost?
On arrival, the technician will review your concerns, perform a full diagnostic, and explain the findings. You’ll receive a written estimate before any work begins. Our service call fee is a flat rate that covers travel and diagnostics; repair pricing is based on parts and labor, with no hidden charges. Most common repairs (igniter replacement, blower motor repair, thermostat replacement) fall between $150 and $450. We also offer upfront pricing on major component replacements and provide financing options for larger repairs.