- HEP HVAC
- Pilot-light Failures

Pilot-light Failures
Pilot-light Failures | Heat Repair | Heating and Air Conditioning | Fountain City
When a cold Fountain City evening conspires with a finicky pilot light, you don’t have time to tinker or wait. HEP’s certified technicians specialize in diagnosing pilot-light failures on the spot, from worn thermocouples to stubborn gas valves. We arrive fast, with fully stocked trucks and the know-how to reignite your system safely, restoring that comforting whoosh of warm air before the chill settles in.
Choose HEP for dependable heat repair that’s as friendly as it is professional. Our team explains every step, offers upfront pricing, and backs each fix with a satisfaction guarantee—because your home’s comfort shouldn’t be left to chance. Call day or night, and let Fountain City’s local experts keep your heat burning bright.
FAQs
What are the most common reasons a furnace pilot light keeps going out?
Several issues can extinguish a pilot light: (1) a dirty pilot orifice restricting gas flow, (2) a weak or misaligned thermocouple that no longer senses the flame, (3) low gas pressure from the utility or a partially closed shut-off valve, (4) drafts entering through gaps in ductwork or a poorly sealed cabinet, and (5) moisture or rust in the burner assembly. A professional heat-repair technician can quickly test each of these components to pinpoint the exact cause.
Is it safe to relight my pilot light myself, or should I call a professional heating contractor in Fountain City?
Most modern furnaces list relighting instructions on a service panel. If you are comfortable following those steps, turn the gas control to OFF, wait at least five minutes for gas to dissipate, and use an extended lighter or built-in igniter to relight. However, if you smell gas after five minutes, the pilot won’t stay lit, or you are unsure about any step, shut the unit down and call a licensed HVAC technician. Continuous failed attempts can allow unburned gas to accumulate, creating a fire or explosion hazard.
How do Fountain City’s winter conditions affect pilot-light performance?
Fountain City’s damp, windy winters can blow out marginal pilot flames and introduce moisture that corrodes burners and thermocouples. Cold snaps increase gas-flow demand throughout the city, sometimes lowering line pressure just enough to starve a weak pilot. Local HVAC professionals adjust pilot flame height, shield the burner assembly from drafts, and verify gas pressure to keep systems running reliably in our specific climate.
How quickly can a technician reach my Fountain City home for a pilot-light failure?
Because a failed pilot means you have no heat, reputable heating contractors in Fountain City treat these calls as high-priority. Most offer same-day service during the heating season, with emergency dispatch available 24/7. Typical arrival times range from 1–4 hours, depending on weather and call volume. When you schedule, ask whether there are after-hours fees and what the diagnostic charge covers so there are no surprises.
Will fixing a pilot-light problem lower my heating bills?
Yes. A stable, properly adjusted pilot light ensures the main burners ignite promptly and burn cleanly, which maximizes fuel efficiency. Replacing a weak thermocouple or cleaning a clogged orifice can cut the furnace’s short-cycling, reducing wasted gas and wear on components. Many homeowners see a 5–10 % reduction in energy use after a pilot-related repair, especially if the furnace was short-cycling for an extended period.
What maintenance steps can I take to prevent future pilot-light failures?
• Schedule annual furnace tune-ups each fall so a technician can clean burners, inspect the thermocouple, and verify gas pressure. • Replace or clean filters monthly to ensure proper airflow and reduce drafts that can blow out the pilot. • Seal return-air leaks and insulate ductwork where it runs through unconditioned spaces. • Keep the area around the furnace clear of debris, paint fumes, and corrosive chemicals that can damage burner components. • Install a carbon-monoxide detector near sleeping areas so you’re alerted to any combustion issues early.