- HEP HVAC
- Heat Pump

Heat Pump
Heat Pump | Heat Repair | Heating and Air Conditioning | Fountain City
When Fountain City mornings turn frosty or summer afternoons climb into the 90s, you can count on HEP’s seasoned technicians to keep your home perfectly comfortable. We specialize in every aspect of heat pump care—from precision installations and energy-saving tune-ups to fast, reliable heat repair—so your system runs smoothly no matter the forecast. With same-day service, transparent pricing, and a fleet stocked with genuine parts, we’re ready to solve most issues on the first visit, restoring warmth or cool relief before you know it.
Choosing HEP means choosing local experts who treat your home like their own. Our background-checked team explains each option clearly, backs every repair with a satisfaction guarantee, and respects your schedule with convenient online booking. Whether it’s midnight in January or a humid weekend in July, we’re on call 24/7 to safeguard your comfort and lower your energy bills—because Fountain City families deserve dependable climate control all year long.
FAQs
How do I know if my heat pump needs repair or just routine maintenance?
Common signs your heat pump needs professional repair include uneven heating or cooling, unusual noises (grinding, squealing, or rattling), short cycling, frozen outdoor coils, and sudden spikes in your utility bills. Routine maintenance, by contrast, is preventive and scheduled—usually twice a year—to clean coils, check refrigerant levels, and ensure electrical components are tight. If you notice performance issues outside a scheduled tune-up or the system stops operating altogether, it’s time for repair service.
What repair services do you provide for heat pumps in Fountain City?
We handle complete diagnostics and repairs for all major heat-pump brands and models. Our certified technicians can replace faulty capacitors, reversing valves, fan motors, defrost boards, and thermostats; fix refrigerant leaks; clear blocked condensate drains; and reprogram or upgrade smart controls. We also offer seasonal inspections, ductwork assessments, and airflow balancing to restore peak efficiency and comfort.
How quickly can you respond to a no-heat or no-cool emergency?
In Fountain City we provide true 24/7 emergency coverage. Calls received before 10 p.m. typically see a technician onsite within 2–3 hours; overnight calls are prioritized for first-thing-in-the-morning service. Our trucks are stocked with common replacement parts, allowing us to resolve most emergencies on the first visit and minimize downtime for your family.
Will repairing my existing heat pump be more cost-effective than replacing it?
It depends on the unit’s age, repair frequency, and energy efficiency. If your heat pump is under 10 years old and the repair costs less than roughly 30% of the price of a new system, repairing generally makes sense. Units older than 12–15 years, those using R-22 refrigerant, or those with major compressor or coil failures usually warrant replacement because newer high-SEER2 models can cut energy use by up to 40%. We provide an honest cost-benefit analysis before starting any major repair.
How can I avoid future heat pump breakdowns?
Schedule preventive maintenance twice a year—once in spring for cooling readiness and once in fall for heating. During these visits we clean coils, calibrate thermostats, test safety controls, tighten electrical connections, flush condensate lines, and verify refrigerant charge. Homeowners should also keep outdoor units clear of debris, change air filters every 1–3 months, and ensure supply and return vents remain unobstructed. Consistent upkeep extends equipment life and keeps energy bills stable.
Do you offer any warranties or guarantees on your heat pump repairs?
Yes. All repair labor is backed by a 1-year workmanship guarantee, and parts carry the manufacturer’s warranty—typically 1 to 5 years depending on the component. If the same issue recurs within our labor warranty period, we’ll return and fix it at no additional cost. We also offer optional maintenance agreements that extend coverage and provide priority scheduling, discounts on future repairs, and free annual inspections.