24/7 Emergency Service
24/7 Emergency Service | Heat Repair | Heating and Air Conditioning | Fountain City
When the chill sneaks into Fountain City and your furnace decides to call it quits, HEP is ready to roll—any hour, any day. Our certified technicians arrive fast with fully-stocked trucks, advanced diagnostics, and a neighborly attitude that turns a stressful night into a warm sigh of relief. From stubborn pilot lights to failing heat pumps, we tackle every heat repair challenge with the skill and transparency you expect from a local team that truly cares.
Because emergencies don’t clock out, neither do we. HEP’s 24/7 service means you get honest pricing, straightforward solutions, and workmanship backed by rock-solid guarantees, whether it’s dawn on a weekday or midnight on a holiday. Stay comfortable, stay confident, and let Fountain City’s trusted experts restore the cozy comfort you count on—one rapid heat repair at a time.
FAQs
What situations qualify as a 24/7 emergency heating or air-conditioning call?
Any issue that jeopardizes your family’s safety, health, or comfort should be treated as an emergency. Examples include a furnace that will not ignite during freezing weather, a heat pump that is blowing cold air when temperatures are below freezing, a complete system shutdown in the middle of a summer heatwave, burning or electrical odors coming from the equipment, smoke or sparks at the air-handler, refrigerant or gas leaks, loud screeching or grinding noises, and thermostats that have failed completely. If in doubt, call us—our dispatcher can quickly help you decide whether immediate service is warranted.
How fast can you get to my home in Fountain City?
Because we position on-call technicians throughout Knox County, we typically arrive anywhere in Fountain City within 60–90 minutes of your call—day or night, weekends or holidays. When severe weather or high call volume slows us down, we’ll provide an honest ETA over the phone and keep you updated by text. Our vans are GPS-tracked, so our dispatcher can reroute the closest available technician to your address.
Are your emergency services truly available 24/7, including holidays?
Yes. We maintain a live answering service and an on-call rotation 365 days a year—Thanksgiving, Christmas, New Year’s Eve, and every weekend. The same licensed, background-checked technicians who perform daytime work are scheduled for overnight duty, so you receive the same expertise and warranties regardless of when you call.
What types of heating and cooling systems do you repair during an emergency call?
Our technicians are trained and certified to service gas and electric furnaces, heat pumps, dual-fuel systems, geothermal units, ductless mini-splits, packaged rooftop units, boilers, and even older oil furnaces still found in a few Fountain City homes. We carry a broad inventory of universal parts—ignitors, flame sensors, blower motors, capacitors, contactors, common control boards, and refrigerant—to resolve 80–90 % of emergencies on the first visit.
How are after-hours repair costs calculated, and will I know the price upfront?
We charge a flat emergency diagnostic fee that covers travel, system evaluation, and up-front pricing. Once we’ve identified the fault, the technician will quote a firm repair price using our standardized price book—no hourly surprises. If you approve, we proceed immediately; if you decline, you owe only the diagnostic charge. All repairs include a one-year parts and labor warranty (extended warranties available). Membership in our Comfort Club waives the after-hours fee and provides a 15 % discount on parts.
What can I safely do while waiting for the technician to arrive?
1) Turn off the system at the thermostat and the breaker if you smell burning, hear loud metallic noises, or suspect an electrical short. 2) If you smell gas, evacuate the home and call your gas utility from outside or a neighbor’s house before you call us. 3) For frozen furnaces, verify that the filter is clean and all vents are open—it may restore limited airflow while you wait. 4) Keep doors closed, use space heaters safely (3-foot clearance) for temporary warmth, and wear layered clothing. 5) Have your equipment brand and model number handy; it helps us load the right parts on the truck. Our dispatcher can guide you through any additional safety steps specific to your situation.