Factory-backed Warranty
Factory-backed Warranty | HVAC Unit Replacement | Heating and Air Conditioning | Flintville
Flintville’s temperature swings demand a system that won’t let you down, and HEP delivers just that with factory-backed warranty heating and air conditioning services. Our licensed technicians arrive on-time, listen to your comfort goals, and install high-efficiency equipment that’s perfectly sized for your home—all backed by the manufacturer and by HEP’s own satisfaction guarantee.
When an aging system drives up energy bills or leaves rooms unevenly conditioned, an HVAC unit replacement from HEP is the simple path to lower costs and year-round comfort. We handle the permits, haul away the old equipment, and walk you through maintenance tips so you get the most from your new system today, tomorrow, and for years to come.
FAQs
What exactly is a factory-backed warranty on a new HVAC unit?
A factory-backed warranty is a written guarantee from the equipment manufacturer—not just the installing contractor—confirming that key components and labor costs will be covered if the system fails due to a manufacturing defect. On the HVAC brands we install in Flintville, this includes the compressor, heat exchanger, coils, and most internal parts for up to 10 years, plus a limited labor allowance in the first year. Because the warranty is registered directly with the factory, coverage stays valid even if the original contractor changes ownership or goes out of business.
Why is a factory-backed warranty better than a standard contractor warranty?
A contractor warranty typically covers only workmanship issues (e.g., an improper duct or refrigerant connection) and usually ends after one year. A factory-backed warranty, on the other hand, comes from the equipment manufacturer and can last 5–12 years, depending on the model. It covers parts that fail from normal use, gives you access to factory-authorized parts, and allows any certified dealer—not just the original installer—to perform warranty work, which is especially helpful if you relocate within the Flintville area or beyond.
How long does the warranty last, and can I transfer it to the next homeowner?
Most of our featured systems offer a 10-year limited parts warranty and a 20-year or lifetime heat-exchanger warranty on furnaces. If the unit is registered within 60 days of installation, these terms apply automatically. In Tennessee, the warranty is transferable one time within the first five years as long as the new homeowner submits a transfer form and a small processing fee to the manufacturer within 90 days of closing. Transferring the warranty can raise your home’s resale value in the Flintville market.
When will the warranty pay for a complete HVAC replacement instead of a repair?
The manufacturer will authorize a unit replacement only when (1) a major component such as the compressor, heat exchanger, or condenser coil has failed within the warranty period, (2) the part is no longer available or has failed multiple times, and (3) the cost of parts and labor to repair the unit exceeds a set percentage—usually 60–70%—of the price of a new, comparable system. We handle all warranty claims and paperwork for Flintville homeowners, so you won’t have to negotiate with the factory.
What is the process for scheduling an HVAC replacement in Flintville under warranty?
1. Call our service line or book online to request a warranty evaluation. 2. A certified technician will visit your Flintville home, diagnose the issue, and verify warranty status via the equipment’s serial number. 3. We submit a claim to the factory, including photos and diagnostic readings. 4. Once approved—often within 24–48 hours—we order the replacement unit or parts. 5. We schedule installation at your convenience; most change-outs take one day. 6. After installation, we register the new equipment so your warranty remains in force and supply you with digital and printed copies of all paperwork.
Are there any incentives, rebates, or financing options available with a factory-backed replacement?
Yes. Flintville residents may qualify for: • TVA EnergyRight rebates for high-efficiency heat pumps (up to $400). • Federal tax credits of 30% up to $2,000 on qualifying ENERGY STAR® certified heat pumps or furnaces. • Manufacturer seasonal rebates that can reduce the purchase price by $100–$1,200. • 0% APR financing for 12–60 months for credit-approved customers through our lending partners. We’ll bundle all applicable incentives, submit paperwork, and apply credits directly to your invoice so you realize the savings up front.