Licensed Technicians
Licensed Technicians | Air Conditioning | Heating and Air Conditioning | Elizabethton
When the mountain sun turns up the heat in Elizabethton, HEP’s licensed technicians are ready to keep your home cool and comfortable with expert air conditioning service. From installing energy-efficient systems to fine-tuning units that have logged countless summers, we bring decades of experience and a neighborly touch to every visit—always arriving on time, fully equipped, and backed by HEP’s satisfaction guarantee.
Our team understands that reliable air conditioning isn’t just about temperature; it’s about peace of mind. That’s why we offer thorough diagnostics, transparent pricing, and preventive maintenance plans designed to catch small issues before they become costly breakdowns. Whether you’re upgrading to a high-SEER model or need an emergency repair at midnight, you can count on our certified pros to deliver prompt, courteous service that puts your comfort first.
Join the families across Carter County who trust HEP for honest advice and lasting solutions. Schedule your free estimate today and discover why we’re Elizabethton’s go-to name for all things air conditioning—keeping homes cooler, costs lower, and summers stress-free.
FAQs
What air-conditioning services do your licensed technicians offer in Elizabethton?
Our team is licensed and insured to handle every aspect of residential and light-commercial cooling, including new system design and installation, seasonal maintenance, precision tune-ups, refrigerant leak detection, repairs on all major brands, ductless mini-split service, indoor-air-quality upgrades, and 24/7 emergency response.
How soon can you get a technician to my Elizabethton home in an AC emergency?
Because we keep certified technicians on rotating standby, we can usually arrive anywhere in Carter County—including Elizabethton city limits—within 2 hours of your call, day or night. Our trucks are fully stocked so most repairs are completed in a single visit.
Do you offer free estimates on new air-conditioning installations?
Yes. We provide no-cost, no-obligation in-home consultations. A comfort specialist will evaluate your home’s square footage, insulation levels, existing ductwork, and electrical service, then present multiple system options (SEER2 ratings, variable-speed vs. single-stage, heat-pump alternatives) along with upfront pricing and available rebates or tax credits.
How often should I have my air conditioner serviced in the Elizabethton climate?
With our warm, humid summers and pollen-heavy spring season, we recommend a professional tune-up every spring. Regular maintenance keeps warranties valid, improves energy efficiency by up to 15 %, helps prevent midsummer breakdowns, and extends equipment life. Ask about our affordable Comfort Club plan, which includes priority scheduling and discounts on repairs.
Can you help me lower my cooling bills without replacing the entire system?
Absolutely. Our technicians can perform a comprehensive energy audit, seal and balance ductwork, clean the evaporator and condenser coils, install smart thermostats, and add high-efficiency air filters that improve airflow. These low-cost upgrades frequently reduce utility bills 10-30 % without the expense of a full system replacement.
What warranties and guarantees do you provide?
All new installations come with manufacturer parts warranties of 10 years and our own 1-year labor warranty. For repairs, we stand behind our work with a 1-year parts and labor guarantee. If a repair we performed fails within that period, we’ll fix it at no charge. Additionally, our 100 % Satisfaction Guarantee means we’ll make it right—or refund your service fee.