Industry-leading Warranties
Industry-leading Warranties | Air Conditioning | Heating and Air Conditioning | Elizabethton
When the Appalachian heat sweeps through Elizabethton, you want assurance that your air conditioning system will keep humming without surprise breakdowns or staggering repair bills. HEP backs every installation with industry-leading warranties that cover parts, labor, and even the little “what-ifs” most companies leave out. From the moment our certified technicians fine-tune your unit, you gain up to 10 years of no-nonsense protection—plus priority service that puts you first if temperatures spike and your home needs immediate cooling relief.
Our commitment goes beyond paperwork. Choose HEP and you’re choosing local experts who live in the same climate you do, arriving on time in fully stocked trucks and standing behind their work long after the job is done. Whether you’re upgrading an aging system or scheduling preventive maintenance, our comprehensive warranties ensure that comfort, efficiency, and peace of mind come standard with every air conditioning solution we provide.
FAQs
What does your industry-leading air-conditioning warranty actually cover?
Our standard warranty includes up to 10 years of coverage on major parts such as compressors, condenser coils, and internal functional components. In addition, we provide a complementary 2-year labor warranty on new residential installations within Elizabethton and surrounding Carter County. Optional extended labor protection plans can stretch coverage to 10 years, ensuring both parts AND labor are protected for the entire life expectancy of most modern systems.
How long do I have to register my new AC unit to receive the full 10-year parts warranty?
Most manufacturers require homeowners to register the equipment serial and model numbers within 60 days of installation to receive the maximum 10-year parts warranty. When you purchase through us, we handle the registration for you and send confirmation, so you never have to worry about missing the deadline.
Is the warranty transferable if I sell my home in Elizabethton?
Yes. Both the manufacturer’s parts warranty and our extended labor warranty are transferable one time to the next homeowner for a small processing fee (usually $99). Transferring the warranty adds value to your property and gives the new owners peace of mind that the HVAC system remains protected.
What maintenance do I need to perform to keep the warranty valid?
To keep your warranty intact, you must have professional preventive maintenance performed at least once a year. Our Comfort Club maintenance program satisfies this requirement, providing spring and fall tune-ups, filter changes, coil cleaning, and complete documentation—records that protect your warranty and keep the system running efficiently in the East Tennessee climate.
How do I file a warranty claim if something goes wrong?
Simply call our Elizabethton service line 24/7. We dispatch a certified technician within 24 hours, diagnose the issue, and submit all required paperwork to the manufacturer on your behalf. We stock common replacement parts locally, so most warranty repairs are completed the same day with no out-of-pocket parts costs to you.
Do you offer additional protection beyond the manufacturer’s warranty?
Absolutely. We partner with industry-trusted warranty providers to offer 5- and 10-year extended labor plans, surge protection coverage, and even refrigerant replacement guarantees. These add-ons are especially valuable in our region, where summer thunderstorms and power fluctuations can shorten equipment life. Ask your comfort specialist about bundling these protections at installation for maximum savings.