Emergency Fix
Emergency Fix | Air Conditioning | Heating and Air Conditioning | Elizabethton
When your Elizabethton home feels more like a sauna than a sanctuary, HEP’s emergency fix team swoops in with rapid, reliable air conditioning revival. Our certified technicians are on call 24/7, arriving in fully stocked trucks to diagnose and repair any make or model on the spot. From refrigerant leaks and frozen coils to complete system shutdowns, we tackle the problem quickly so you can get back to crisp, refreshing comfort—often in a single visit.
As a hometown company, we treat every job like it’s for family. You’ll receive upfront pricing, respectful service, and clear explanations without the jargon. With HEP, you’re not just getting a repair; you’re gaining peace of mind that your air conditioning is ready to conquer Tennessee’s hottest days, no matter when trouble strikes.
FAQs
What situations count as an air-conditioning emergency, and how fast can you get to my home or business in Elizabethton?
Any loss of cooling during extreme summer temperatures, refrigerant leaks, electrical shorts, smoke or burning odors coming from the unit, or rapid water leakage around the indoor coil are considered emergencies. Because we maintain a dedicated on-call crew in Elizabethton, our average response time is 60–90 minutes, and we’re available 24/7, including holidays.
Are your emergency technicians qualified to work on every brand and model of A/C equipment?
Yes. All of our field technicians hold current EPA refrigeration certification and have factory-authorized training on leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, Mitsubishi, and more. We also stock common OEM parts on our service trucks so we can repair most residential and light-commercial systems in a single visit.
What should I do while waiting for the emergency repair team to arrive?
If the system is making unusual noises, emitting a burning smell, or tripping breakers, turn it off at the thermostat and, if safe, at the breaker panel. Remove pets and valuables from the mechanical room, ensure the area is well-lit, and have any recent maintenance records handy. If water is leaking, place towels or a pan beneath the drip to prevent floor damage.
Will I be charged extra for after-hours or weekend emergency service?
We do apply a modest emergency dispatch fee for calls received outside our standard 8 a.m.–5 p.m. weekday schedule, but we always quote that fee up front. Labor and parts are billed at our normal rates, and there are no hidden surcharges for nights, weekends, or holidays. Seniors, military members, and Priority Maintenance Plan customers receive 10 % off the dispatch fee.
Can an emergency repair extend the life of my A/C system or will I still need a replacement soon?
Prompt repairs often save compressors and motors from catastrophic failure, giving your system several more years of dependable service. Our technician will perform a full diagnostic and provide an honest assessment: if a repair is cost-effective and safe, we’ll complete it on the spot; if replacement is the smarter long-term choice, we’ll explain why and provide written estimates.
Do you guarantee your emergency air-conditioning repairs?
Absolutely. All parts installed during an emergency call are covered by a 1-year parts and labor warranty, and refrigerant leaks repaired by us include a 6-month no-leak guarantee. If the same problem reoccurs within the warranty period, we’ll return at no charge. Additionally, every customer receives a detailed invoice and a copy of our satisfaction guarantee before we leave the job site.