Satisfaction Guarantee
Satisfaction Guarantee | HVAC Unit Replacement | Heating and Air Conditioning | Delano
At HEP, we know that a comfortable Delano home starts with dependable climate control—and nothing is more dependable than an expertly executed HVAC unit replacement backed by our 100% Satisfaction Guarantee. From the moment you schedule service, our certified technicians arrive on time, respect your space, and install cutting-edge equipment that’s sized precisely for your home’s unique needs. If any part of the experience falls short of perfect—from performance to cleanliness—we’ll make it right, free of charge, because your comfort and confidence matter to us.
Choosing HEP means choosing lower energy bills, quieter operation, and round-the-clock peace of mind. We register every new system for extended warranties, offer transparent flat-rate pricing, and provide complimentary follow-up inspections to ensure your new unit is running at peak efficiency through every Delano season. Ready to breathe easier? Call today and feel the difference our satisfaction guarantee can make.
FAQs
What does your 100 % Satisfaction Guarantee include for HVAC unit replacements in Delano?
Our Satisfaction Guarantee promises that your new heating-and-air system will meet or exceed the performance, comfort, and efficiency levels we outlined in your proposal. If within the first 12 months you are not completely satisfied with the equipment, workmanship, or the results, we will do whatever it takes to make it right— including modifying the installation, replacing the unit, or refunding your investment. All labor costs and materials involved in fulfilling the guarantee are covered by us, so there is no additional expense to you.
How long does a typical HVAC replacement take from start to finish?
Most standard change-outs in single-family homes in Delano are completed in one working day. A replacement that requires new ductwork, electrical upgrades, or building‐department inspections may take 2–3 days. The timeline generally follows these steps: (1) pre-installation load calculation and permit filing; (2) removal and eco-friendly disposal of the old unit; (3) setting the new condenser/furnace/air handler; (4) duct, gas, electrical, and refrigerant line connections; (5) refrigerant charging and system calibration; (6) final walkthrough, commissioning report, and cleanup. We always schedule city inspections promptly so you’re never left without heating or cooling longer than necessary.
Will my new system be sized correctly for Delano’s hot summers and cool winter nights?
Yes. We perform a Manual J load calculation on every replacement instead of relying on the capacity of the old unit. This engineering method factors in Delano’s design temperatures (105 °F summer, 32 °F winter), your home’s insulation, window orientation, and occupancy. Correct sizing prevents short-cycling, maximizes energy savings, and extends equipment life. We give you a written copy of the load report so you can see exactly why the selected tonnage is right for your home.
Do I need a permit, and who handles the city or county inspection?
The City of Delano and Kern County require mechanical permits for any HVAC replacement, along with Title 24 HERS testing for duct leakage and refrigerant charge verification. We handle the entire permitting process, pay the associated fees, schedule the HERS rater, and meet the inspector on site. You receive the signed final inspection card and HERS certificates for your records, which also protect your manufacturer’s warranty.
What kind of warranties come with the new HVAC equipment?
All major brands we install—Lennox, Trane, Carrier, and Rheem—include a 10-year parts warranty when the system is registered within 60 days. We add our own 10-year labor warranty, so you won’t pay a service fee for warranted repairs during that period. Compressors and heat exchangers receive additional limited-lifetime coverage on select models. You will receive a single, easy-to-read warranty packet summarizing manufacturer, labor, and Satisfaction Guarantee coverage.
Are financing or rebate options available for Delano homeowners?
Absolutely. Through our partnerships with Synchrony and Service Finance, qualified homeowners can choose 0 % APR for 18 months or low fixed payments for up to 10 years. Southern California Edison and PG&E currently offer rebates of $200–$800 for high-efficiency heat pumps and smart thermostats, and the federal Inflation Reduction Act provides tax credits of up to 30 % (max $2,000) on qualifying systems. We calculate your projected incentives during the estimate, file the rebate paperwork on your behalf, and supply the IRS Form 5695 information you’ll need at tax time.