- HEP HVAC
- Satisfaction Guarantee

Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Dayton
When the Miami Valley’s winter winds sneak under your doorstep, you need dependable heat repair that comes with total peace of mind. HEP’s Satisfaction Guarantee means our certified pros show up on time, treat your home with respect, and won’t leave until your furnace or heat pump is running at peak performance. We back every job with straightforward, upfront pricing and a written promise: if you’re not delighted with the warmth we restore, we’ll make it right—period.
From emergency calls at midnight to scheduled tune-ups that keep energy bills low, our Dayton team brings decades of know-how, factory-trained skill, and a truck stocked with genuine parts. Homeowners trust HEP because we solve problems fast, explain every option, and stand behind our work long after we leave your driveway. Stay cozy all season long, knowing your comfort is protected by the area’s most reliable satisfaction guarantee.
FAQs
What does your 100 % Satisfaction Guarantee include for heat repair services?
If you’re not completely happy with the quality of our workmanship, the parts we install, or the courtesy of our technicians, simply let us know within 30 days and we’ll make it right at no extra cost. This may involve returning to fine-tune the repair, replacing a part, or refunding the service call—whatever it takes to meet or exceed your expectations.
How fast can you arrive for an emergency furnace or heat pump repair in Dayton?
Our dispatch center is staffed 24/7, and fully stocked service vans are stationed throughout the Dayton area. In most cases we can have a certified technician at your door within two hours—often sooner during normal business hours—and we never charge extra for nights, weekends, or holidays.
Are your technicians qualified to service all makes and models of heating equipment?
Yes. Every technician is NATE-certified and receives ongoing factory training, enabling them to diagnose and repair gas furnaces, electric furnaces, heat pumps, boilers, and ductless systems from any manufacturer, including Trane, Carrier, Lennox, Goodman, Rheem, and more. We also carry a wide inventory of universal and OEM parts to speed up the repair.
What quick checks can I do before scheduling a heat repair visit?
Verify that your thermostat is set to “Heat” and the temperature is at least 5 °F above room temperature. Make sure the furnace switch and circuit breaker are on, replace or clean the air filter, and confirm that all supply and return vents are open. If the system still won’t start—or you smell gas, hear grinding noises, or see water around the unit—shut it off and call us immediately.
Do you offer warranties or financing for larger heating repairs?
All replacement parts come with a manufacturer’s warranty, and our labor is covered for a full year beyond that. For major repairs or component replacements exceeding $500, we provide several low-interest and no-interest financing plans through reputable local lenders so you can restore heat now and pay over time.
How is the cost of my heat repair determined, and will I know the price up front?
Once the technician diagnoses the issue, you’ll receive a flat-rate quote that lists parts, labor, and any optional upgrades. The price won’t change, even if the job takes longer than expected. We waive the diagnostic fee when you proceed with the repair, and we accept cash, checks, credit cards, and online payments for your convenience.