Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Dayton
When the Miami Valley heat turns relentless and your cooling system quits without warning, HEP’s emergency team is on the road in minutes—day or night, weekend or holiday. Our licensed technicians arrive fully stocked, diagnose fast, and restore life-saving comfort with the same care we’d give our own homes in Dayton. From refrigerant leaks to complete system failures, we handle every crisis with clear communication, upfront pricing, and workmanship that’s backed by a rock-solid guarantee.
Homeowners across Dayton have relied on HEP for decades because we treat every call as urgent, every customer as a neighbor, and every job as an opportunity to prove why we’re the region’s go-to experts for air conditioning rescue. Give us one call, breathe easy again, and get back to enjoying summer the way it was meant to be—cool, calm, and comfortable.
FAQs
What situations count as an air-conditioning emergency?
Any issue that threatens your safety or comfort in extreme temperatures is considered an emergency. Common examples include total system failure during a heatwave, electrical burning smells, smoke coming from the unit, rapidly rising indoor humidity that can damage belongings, or refrigerant leaks. If you feel unsafe, turn the system off at the thermostat and breaker and call us immediately.
How fast can your technicians reach my home or business in Dayton?
We maintain fully stocked service vehicles throughout the Miami Valley and dispatch the technician closest to your address. In most parts of Dayton we arrive within 60 to 90 minutes, often faster during off-peak traffic hours. You will receive a real-time text or call with the technician’s ETA so you can plan accordingly.
Are emergency air-conditioning services available 24/7, even on holidays?
Yes. Our emergency hotline is staffed around the clock—nights, weekends, and all major holidays. Live customer care agents answer your call, assess the problem, and send a certified HVAC technician right away. There is no additional fee for holiday dispatch; only our standard after-hours diagnostic charge applies.
What should I do before the technician arrives?
1. Turn off the AC at the thermostat and, if you smell burning or see sparks, shut off the breaker. 2. Note any strange noises, smells, or error codes so you can describe them to the technician. 3. Clear a pathway to the indoor air handler and outdoor condenser so the tech can work safely. 4. Keep pets and small children away from the work area. These steps speed up troubleshooting and ensure everyone’s safety.
Do you repair all brands and models of air conditioners?
Absolutely. Our NATE-certified technicians receive ongoing factory training and carry universal parts kits that cover the most common failures in Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, American Standard, Amana, and mini-split brands like Mitsubishi and Daikin. If a proprietary part must be ordered, we can usually obtain it from local distributors within 24 hours.
How much does emergency AC repair cost and do you offer financing?
Our flat-rate diagnostic for after-hours service is $129, which includes travel, system inspection, and a written quote. Repair pricing is presented upfront before any work begins—no overtime multipliers or hidden fees. Typical emergency repairs range from $180 for a capacitor replacement to $1,200 for a compressor contactor kit. We accept all major credit cards, offer 6- and 12-month no-interest financing on repairs over $500 (with approved credit), and provide a one-year parts and labor warranty on all work.