Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Crab Orchard
When your comfort system fails in the middle of a chilly mountain night or a sweltering summer afternoon, HEP is the neighbor Crab Orchard trusts for emergency repairs to keep life moving. Our certified technicians arrive fast, stocked with the parts and expertise to diagnose and restore your heating and air conditioning—often in a single visit—so you can get back to enjoying the Plateau without the worry of an unexpected breakdown.
From 24/7 live phone support to clear, upfront pricing, every part of the HEP experience is designed to make sudden HVAC trouble feel a little less stressful. Whether it’s a furnace that won’t ignite, an AC that’s blowing warm air, or a mysterious leak threatening your home, you’ll get reliable craftsmanship backed by our satisfaction guarantee. When every minute counts, count on HEP to bring prompt, professional relief to your home’s heating and air conditioning needs.
FAQs
How quickly can you respond to an HVAC emergency in Crab Orchard?
Our on-call technicians are stationed throughout Crab Orchard and surrounding areas, allowing us to arrive at most homes or businesses within 1–2 hours of your call—24 hours a day, 7 days a week, including weekends and holidays.
What types of heating and cooling emergencies do you handle?
We repair complete system shutdowns, refrigerant leaks, frozen evaporator coils, broken thermostats, gas or carbon-monoxide alerts, burning odors, tripped breakers, burst condensate lines, and any issue that poses a safety risk or leaves you without heat or cooling.
Is there an extra fee for after-hours or holiday service?
Yes, emergency visits scheduled outside of standard business hours include a modest after-hours diagnostic fee. We quote all charges up front so you know the total cost before any work begins, and the fee is applied toward your repair if you approve the work.
What should I do while waiting for the technician to arrive?
Turn off the HVAC system at the thermostat and breaker if you smell gas, notice burning odors, or see water leaking near electrical components. For no-heat situations, bundle up and safely use space heaters if available. For no-cooling situations, open windows and use fans to circulate air. Gather any warranty documents and make sure pets are secured.
Can you repair all brands and models of furnaces and air conditioners?
Absolutely. Our EPA-certified technicians receive ongoing training and carry a broad inventory of universal and brand-specific parts, allowing us to service gas furnaces, electric furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged rooftop units from all major manufacturers.
How can I reduce the chances of another HVAC emergency?
Schedule biannual maintenance—one visit before cooling season and one before heating season. During these tune-ups we clean coils, test safety controls, tighten electrical connections, check refrigerant charge, and change filters. Routine maintenance can prevent up to 80% of unexpected breakdowns and keeps your system running efficiently.