Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Collegedale
When your furnace quits on a frosty Collegedale night or your AC sputters during a Tennessee heatwave, every minute without comfort feels like an eternity. HEP’s 24/7 emergency team arrives fast, stocked with the tools and parts to revive any make or model of heating and air conditioning equipment on the spot. Our certified technicians diagnose the issue, explain your options in plain language, and deliver repairs that stand up to the next weather swing—so you can stop worrying and start relaxing again.
From clogged filters and blown capacitors to cracked heat exchangers, no surprise catches us off guard. We back our workmanship with transparent, upfront pricing and the HEP Happiness Guarantee, meaning we’re not done until your home feels just right. Call now, and experience how easy restoring reliable heating and air conditioning can be when you have Collegedale’s most trusted comfort pros on speed dial.
FAQs
What situations count as an HVAC emergency in Collegedale?
Any heating or cooling problem that threatens your family’s safety, comfort, or property is considered an emergency. Examples include a complete loss of heat during a winter cold snap, an AC shutdown during a summer heat-wave, burning or electrical smells coming from the system, refrigerant or water leaks that can damage ceilings or floors, and rapid cycling that could lead to system failure. If you’re unsure, call us—our dispatcher will help determine whether an immediate visit is required.
How fast can your technicians reach my home in Collegedale?
We maintain a dedicated emergency response team stationed near I-75 and Apison Pike, allowing us to reach most Collegedale addresses within 60–90 minutes—often faster during daytime hours. Our call center is staffed 24/7, so the clock starts the moment you dial. Real-time GPS tracking lets our dispatcher give you an accurate arrival estimate and text updates while the technician is en route.
Do you service all HVAC brands and systems?
Yes. Our NATE-certified technicians are factory-trained on all major brands, including Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi. We repair gas furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged rooftop units. Our service vehicles carry an extensive parts inventory, so most emergencies are resolved in a single visit.
What should I do while waiting for the emergency technician?
1. Turn off the system at the thermostat and the breaker if you smell burning or see sparks. 2. For water leaks, place towels or a pan under the drip and shut off the condensate pump if accessible. 3. Check and replace a dirty filter if airflow is restricted; this can prevent further damage. 4. Do not open the system cabinet—exposed components can carry high voltage. 5. Gather warranty papers and recent maintenance records to help the technician diagnose faster.
Will emergency service cost more than a regular repair?
Because emergency calls are dispatched immediately and often occur after normal business hours, our flat diagnostic fee is slightly higher—typically $139 versus $89 during regular hours. Once we diagnose the issue, you receive a written, upfront quote for parts and labor. No work begins until you approve the estimate, and we never add overtime or hidden weekend surcharges.
Are you licensed, insured, and familiar with Collegedale codes?
Absolutely. We hold Tennessee Mechanical Contractor License #0000000 and maintain $2 million in general liability and workers’ compensation coverage. Our technicians follow the 2021 International Mechanical Code as adopted by Hamilton County, and we pull permits when repairs involve gas lines or structural changes. All work passes a final safety check to ensure compliance and peace of mind.