Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Collegedale
When Collegedale nights turn unexpectedly frosty, you don’t have time to wait for a slow response. HEP’s emergency service team is on call 24/7, arriving fast with fully stocked trucks and veteran technicians who diagnose and solve problems on the first visit. From blown ignitors and cracked heat exchangers to faulty thermostats, we tackle every furnace crisis with clear communication and upfront pricing, so you stay warm and worry-free.
Choose HEP for rapid, reliable heat repair that’s backed by decades of local experience and a 100% satisfaction guarantee. We treat your home with the same care we give our own—laying down protective mats, respecting your schedule, and double-checking every safety measure before we leave. When every degree counts, Collegedale trusts HEP to bring the heat back on.
FAQs
What situations count as a heating emergency, and how fast can you reach a home in Collegedale?
A heating emergency is any situation that leaves your home without heat in cold weather, creates a safety hazard (such as a furnace that smells like gas or is tripping the breaker), or threatens property damage (e.g., frozen pipes). Because temperatures can drop quickly in Collegedale, we treat loss of heat as urgent year-round. Our on-call dispatcher can typically have a certified technician at your door in 60–90 minutes anywhere in Collegedale, including surrounding neighborhoods like Apison and Ooltewah.
Are technicians really available 24/7, even on holidays and weekends?
Yes. We staff a live answering service 24 hours a day, 365 days a year. Nights, weekends, Thanksgiving, and New Year’s Day all have technicians on standby who specialize in emergency heating repairs. There is no answering machine or third-party call center; you will speak with a local representative who can immediately dispatch help.
What kinds of heating systems can your emergency team repair?
Our NATE-certified technicians are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and package units. We carry common replacement parts on the truck—ignitors, flame sensors, blower motors, capacitors, and control boards—to handle most failures in a single visit.
How much does an emergency heat repair cost, and do you provide upfront pricing?
A small after-hours dispatch fee applies to cover the cost of rapid, 24-hour staffing. Once on-site, your technician performs a full diagnostic and quotes a flat-rate price for the exact repair before any work begins. You approve the amount in writing, so there are no surprise charges. We also accept major credit cards and offer short-term financing for larger repairs.
Is there anything I should do before the technician arrives?
For safety, turn off the heating system at the thermostat and, if you smell gas, shut off the gas supply valve and evacuate your family. Open a few windows for ventilation, but keep exterior doors closed to retain as much heat as possible. Gather any warranty paperwork or previous service records; they can speed up the diagnostic process. Avoid attempting DIY fixes, which can void warranties or create additional hazards.
Do you guarantee your emergency repairs?
Absolutely. All parts installed during an emergency visit are covered by a one-year parts warranty, and our labor is guaranteed for 30 days. Many replacement components—such as ignitor kits or blower motors—carry longer manufacturer warranties that we honor in full. If the same issue recurs within the guarantee period, we will return and correct it at no additional cost.