NATE-certified Technicians
NATE-certified Technicians | Air Conditioning | Heating and Air Conditioning | Collegedale
When Collegedale heat turns relentless, HEP’s nate-certified technicians bring cool relief with precision workmanship and neighborly care. Equipped with cutting-edge diagnostics and years of field experience, our team fine-tunes, repairs, and replaces systems so efficiently that you’ll feel the temperature—and your energy bills—drop almost immediately. We arrive on time, communicate every step, and treat your home with respect, because comfort shouldn’t come with complications.
From emergency fixes to proactive maintenance plans, we’re committed to keeping your air conditioning running flawlessly through every Tennessee season. Count on transparent pricing, 24/7 live support, and a satisfaction guarantee that backs every service call. Ready to reclaim your comfort? One call to HEP turns stifling rooms into perfectly chilled spaces you’ll love to live in.
FAQs
What does it mean that your technicians are NATE-certified, and how does that benefit me in Collegedale?
NATE (North American Technician Excellence) is the nation’s leading certification program for HVAC professionals. A NATE-certified technician has passed rigorous, specialty-specific exams that validate real-world working knowledge of heating and cooling systems. For you, that translates into faster, more accurate diagnostics, code-compliant repairs, and installations done right the first time—saving you time, money, and the hassle of repeat visits.
Which air-conditioning services do you provide to homeowners in Collegedale?
We offer a full suite of residential AC services, including new system design and installation, seasonal tune-ups and inspections, refrigerant recharging, thermostat upgrades, indoor air-quality add-ons, ductwork repair and sealing, routine maintenance plans, and 24/7 emergency repairs. Whether you have a traditional split system, heat pump, ductless mini-split, or high-efficiency variable-speed unit, our team can service it.
How often should my air-conditioning system be serviced?
For optimal performance in Collegedale’s humid summers, we recommend a professional maintenance visit once a year—ideally in early spring. A tune-up includes cleaning the condenser and evaporator coils, checking refrigerant charge, tightening electrical connections, testing safety controls, and verifying airflow. Regular maintenance helps prevent up to 80 % of breakdowns, keeps energy bills in check, and maintains manufacturer warranties.
Do you offer emergency AC repair, and how quickly can you get to my home?
Yes. We provide 24/7 emergency service every day of the year. Because our technicians live and work throughout Hamilton County, we can usually arrive at any address in Collegedale within 2–3 hours—often sooner during critical heat alerts. Our vans are fully stocked, allowing us to resolve most issues on the first visit.
Can your team help improve the energy efficiency of my current AC system?
Absolutely. After a detailed inspection, we can recommend cost-effective upgrades such as high-performance air filters, smart thermostats, variable-speed blower motors, duct sealing, and condenser coil cleaning. Even small adjustments—like correcting refrigerant levels or improving airflow—can lower cooling costs by 10–30 %. If your unit is over 12–15 years old, we can also provide side-by-side comparisons of replacement options with SEER2 ratings tailored to Collegedale’s climate zone.
What kind of warranties or guarantees do you provide on your air-conditioning work?
All new residential AC installations come with a 10-year manufacturer parts warranty and a 1-year labor warranty. For repairs, we guarantee parts and workmanship for 12 months. If you enroll in our Comfort Club maintenance plan, you receive extended labor coverage, priority scheduling, and discounts on future repairs. Our 100 % satisfaction promise means we’ll return at no charge until the job meets your expectations.