Clear Up-front Pricing
Clear Up-front Pricing | Air Conditioning | Heating and Air Conditioning | Collegedale
When the Tennessee heat turns Collegedale into a sauna, you need dependable air conditioning without any billing surprises. HEP’s certified technicians arrive on time, diagnose problems fast, and quote a rock-solid price before the work begins—no vague estimates, no hidden fees. Whether it’s a quick refrigerant recharge or a full system replacement, you’ll know exactly what it costs and why, so you can make an informed decision with complete confidence.
Customers love that our clear up-front pricing comes packaged with neighborly service and industry-leading guarantees. We treat your home with respect, explain every option in plain language, and back our workmanship long after we leave. From routine maintenance plans that keep energy bills low to emergency repairs that restore cool comfort in a hurry, HEP is the trusted choice for air conditioning care across Collegedale.
FAQs
What does “clear up-front pricing” mean for air conditioning services in Collegedale?
Clear up-front pricing means you will know the exact cost of your air-conditioning repair, maintenance, or installation before any work begins. After inspecting your system, our technician provides a written, flat-rate quote that includes parts, labor, taxes, and any disposal fees. The price will not change, even if the job takes longer than expected, so you never face surprise add-ons or hidden charges.
Are diagnostic fees included in the quoted price?
Yes. The diagnostic visit, system assessment, and detailed written estimate are all rolled into the up-front price you approve. If you choose to proceed with the recommended repair or replacement, the diagnostic fee is applied toward the total. If you decide not to move forward, you only pay the diagnostic charge we quoted—no additional service fees.
How quickly can you respond to an AC breakdown in Collegedale?
We offer same-day service for most emergency cooling issues within Collegedale and surrounding Hamilton County communities. Calls received before noon are typically handled the same day; evening and weekend emergency slots are also available. Our trucks are stocked with common OEM parts, allowing us to complete 90% of repairs on the first visit.
Do you service all brands and types of air conditioners?
Absolutely. Our EPA-certified technicians are trained to diagnose and repair central air conditioners, heat pumps, ductless mini-splits, and packaged units from every major manufacturer, including Carrier, Trane, Lennox, Rheem, Daikin, and more. We have access to factory-authorized parts and follow manufacturer specifications to preserve your unit’s warranty.
What warranties or guarantees come with your air-conditioning repairs and installations?
Repairs include a 1-year parts and labor warranty; if the same component fails within that period, we fix it at no charge. New system installations carry a 10-year manufacturer parts warranty and a 2-year labor warranty, plus our 100% Satisfaction Guarantee—if you are not completely satisfied within the first year, we will address the issue at no additional cost or refund your investment.
Do you offer financing or maintenance plans to help manage costs?
Yes. We partner with reputable lenders to provide flexible financing options, including 0% APR promotional plans and low-monthly-payment programs for qualified homeowners. We also offer an Energy-Saver Maintenance Plan that includes two precision tune-ups per year, priority scheduling, a 15% repair discount, and no overtime fees—helping you extend equipment life and avoid costly breakdowns.