100% Satisfaction Guarantee
100% Satisfaction Guarantee | Air Conditioning | Heating and Air Conditioning | Collegedale
When Collegedale homeowners need air conditioning that performs flawlessly, they turn to HEP’s team of certified comfort experts. From precision sizing and meticulous installations to rapid same-day repairs, we back every service with a 100% Satisfaction Guarantee—no fine print, no excuses. You’ll feel the difference the moment our friendly, background-checked technicians arrive, shoe covers on and tablets in hand, ready to explain options clearly and respect your time and budget.
Because Tennessee summers don’t take nights or weekends off, neither do we. HEP answers calls 24/7, delivers upfront pricing before any work begins, and even offers energy-saving maintenance plans to keep your air conditioning running efficiently year-round. If you’re not absolutely delighted with the comfort, cleanliness, and savings we provide, we’ll make it right—period. That’s the promise Collegedale families have counted on for decades, and it’s one we’re proud to keep for you today.
FAQs
What does your 100% Satisfaction Guarantee cover for air-conditioning services in Collegedale?
Our 100% Satisfaction Guarantee assures you that every aspect of your air-conditioning service— from the initial inspection and system design to the final performance check—meets or exceeds industry standards. If you’re not completely satisfied within 12 months of the service or installation, we will return to correct the issue at no additional cost or, if necessary, remove the system and give you a full refund.
How long do I have to request a follow-up under the guarantee?
You have a full 12-month period from the date of service or installation to request any adjustments, repairs, or a system removal/refund under our 100% Satisfaction Guarantee. Simply call our Collegedale office, and we’ll schedule a priority visit at your convenience.
Does the guarantee apply to both repairs and new AC installations?
Yes. Whether we performed a minor refrigerant recharge, repaired a compressor, or installed a brand-new high-efficiency unit, the same 100% Satisfaction Guarantee applies. All labor, parts, and installed equipment are covered within the guarantee period.
Are there any additional fees for a callback visit under the guarantee?
No. All labor charges, diagnostic fees, and travel costs for guarantee-related callbacks are entirely waived. You will never receive a bill for guarantee work in Collegedale—our team absorbs all costs until you are fully satisfied.
Will using the guarantee void my manufacturer’s warranty?
Not at all. In fact, our guarantee complements manufacturer warranties by ensuring all workmanship meets the required specifications. If warranty paperwork or proof of professional maintenance is needed, we handle the documentation so both protections remain intact.
How do I start a guarantee claim or schedule service in Collegedale?
Call our dedicated Collegedale hotline at (423) 555-ACCO, use the online chat on our website, or email [email protected]. Provide your service date, invoice number, and a brief description of the issue. We’ll respond within one business hour to confirm an appointment, typically the same or next day.