Workmanship Guarantee
Workmanship Guarantee | Air Conditioning | Heating and Air Conditioning | Coalmont
When blazing Tennessee summers settle over Coalmont, homeowners count on HEP's air conditioning expertise to keep every room perfectly chilled. Our exclusive Workmanship Guarantee backs each service we perform—whether it’s a precision tune-up, a refrigerant recharge, or a full system installation. If anything we touch isn’t flawless, we return promptly and make it right at no extra cost, so your comfort is secured long after the service truck pulls away.
From energy-smart upgrades to emergency repairs, we treat every project with the care we’d give our own homes. Expect on-time arrivals, spotless clean-ups, and transparent pricing that never shifts in the fine print. With courteous, factory-trained technicians and parts built to thrive in the Tennessee climate, HEP delivers cooling solutions that turn first-time callers into lifelong customers—guaranteed.
FAQs
What does your workmanship guarantee cover for air-conditioning installations in Coalmont?
Our workmanship guarantee protects you from any defects in the labor we provide when installing, replacing, or repairing your air-conditioning system. That includes refrigerant line brazing, duct connections, electrical terminations, condensate drainage, thermostat wiring, and system start-up procedures. If a problem with your cooling equipment can be traced to how we performed the work, we will correct it promptly and at no additional cost to you.
How long does the workmanship guarantee last on a new AC system?
For complete air-conditioning replacements or new system installations, we provide a 10-year workmanship guarantee—one of the longest in the Coalmont area. For single-component repairs (such as replacing a condenser fan motor or evaporator coil), our labor is guaranteed for one full year. These periods begin on the date the work is completed and the system is put into service.
Does the workmanship guarantee also cover parts and manufacturer defects?
The workmanship guarantee is separate from the manufacturer’s parts warranty. Parts are covered under the equipment brand’s factory warranty—often 10 years on compressors and 10 years on most other major components, provided the unit is registered. Our workmanship guarantee strictly covers the labor and craftsmanship side of the job. However, if a warrantied part fails, we will process the claim for you and install the replacement part at no labor charge as long as you are still within the workmanship-guarantee period.
What should I do if I experience an AC problem that I believe is related to workmanship?
Simply call our Coalmont office or submit a service request online and mention that you are within the workmanship-guarantee period. We’ll schedule a priority visit—usually the same or next business day—to inspect the issue. If the root cause is tied to our original work, we’ll make the necessary corrections immediately at no charge. If the problem is unrelated (such as damage from storms, pests, or homeowner alterations), we’ll explain your options before proceeding.
Will I be charged any labor or diagnostic fee during the workmanship-guarantee period?
No. All labor, diagnostic time, truck fees, and return visits required to fix a workmanship-related problem are 100 % free while the guarantee is in force. The only potential costs would be for issues unrelated to our craftsmanship—for example, a clogged filter, storm damage, or a non-warrantied part failure.
Is the workmanship guarantee transferable if I sell my home or building in Coalmont?
Yes. The guarantee stays with the equipment, not the original purchaser. If you sell the property, simply provide the new owner with a copy of your original invoice and ask them to notify us within 30 days of the closing. Once we update our records, the remaining balance of the workmanship guarantee transfers to them at no charge.