Emergency Repair
Emergency Repair | Heating and Air Conditioning | Cleveland
When a Lake Erie windstorm knocks out your furnace at 2 a.m. or an August heatwave sends your A/C into meltdown, HEP is the name Cleveland trusts for fast, no-nonsense help. Our certified technicians arrive with fully stocked vans and diagnostic tools ready to tackle cracked heat exchangers, frozen coils, shorted compressors, and every crisis in between—often restoring comfort before other companies even return your call.
We know emergencies don’t wait for business hours, so our hotline is manned 24/7/365 by real people who can dispatch a crew to any neighborhood from Ohio City to Shaker Heights. Transparent, flat-rate pricing means you’ll never be blindsided by hidden fees, and every repair is backed by a satisfaction guarantee that’s as rock-solid as the West Side Market.
Whether you need a midnight furnace fix, rapid refrigerant recharge, or a complete system restart, HEP keeps Cleveland homes safe, warm, and cool with expert emergency repair for all things heating and air conditioning. Call us now and feel relief on the way.
FAQs
What situations count as a true HVAC emergency?
Any heating or cooling failure that threatens your safety, property, or health is considered an emergency. In Cleveland, that usually means a furnace outage when outdoor temperatures are near or below freezing, an air-conditioning breakdown during high-heat, high-humidity spells, the smell of gas or burning wires, frozen or burst condensate lines, sparking electrical components, or a system leak that is flooding part of the home. If you are unsure, call us—our dispatcher can help you decide whether immediate service is necessary.
How fast can you get to my home or business in the Cleveland area?
Because our technicians are stationed throughout Cuyahoga County with GPS-tracked, fully stocked service vans, our average arrival time ranges from 60 to 90 minutes after you authorize the call. During severe lake-effect snow or ice storms we prioritize no-heat calls and life-safety situations first, but we still maintain 24/7 coverage and stay in contact so you know exactly when help will arrive.
Are emergency repairs really available 24/7, including weekends, nights, and holidays?
Yes. We maintain a rotating on-call staff of NATE-certified, licensed, bonded, and insured technicians every night, weekend, and major holiday. Our dispatch center never closes, and our warehouse manager keeps critical parts on hand for most common furnace, boiler, heat pump, and central AC models so we can complete over 85 % of emergency calls in a single visit—no matter the day or time.
What will emergency service cost, and do you offer financing or upfront pricing?
A flat after-hours diagnostic fee—currently $129—covers travel, system inspection, and a written estimate. Once we identify the fault, you will receive an upfront, no-surprise repair quote before work begins. Typical emergency fixes in Cleveland run $200–$750 for igniters, capacitors, or minor refrigerant leaks and $1,000–$2,500 for major components like heat exchangers or compressor replacements. We partner with Synchrony and GreenSky for low-interest financing on repairs over $500, and we waive the diagnostic fee if you authorize the repair during the same visit.
Can you repair all brands and will my manufacturer’s warranty stay intact?
Our technicians are factory-trained on Carrier, Trane, Lennox, Bryant, Rheem, Goodman, York, American Standard, and most other major brands of furnaces, boilers, air conditioners, and heat pumps—including older models that are out of production. We use OEM or OEM-approved parts whenever available, document the work, and follow manufacturer service procedures so your active parts warranty is protected. We also back every emergency repair with our own one-year labor warranty.
What should I do while waiting for the technician to arrive?
1. Turn the system off at the thermostat or breaker to prevent further damage. 2. For gas furnaces, check that the gas shut-off valve is fully open and verify the thermostat is set to "Heat" and above room temperature. If you smell gas, evacuate and call 911. 3. For cooling emergencies, replace or remove a clogged air filter and clear debris from around the outdoor condenser to maximize airflow. 4. Protect pipes against freezing by opening cabinet doors and running a trickle of warm water during a no-heat event. 5. Gather model numbers and any previous service records to expedite diagnosis. 6. Keep pets contained and clear a path to the equipment so the technician can work safely and efficiently.