Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Cleveland
When a sizzling Lake Erie heatwave knocks out your comfort at 2 a.m., HEP’s emergency service team races through Cleveland’s streets with factory-trained technicians, fully stocked trucks, and the know-how to revive your air conditioning before the sweat sets in. We diagnose on the spot, quote upfront, and get straight to work—whether the culprit is a burnt-out compressor, a frozen coil, or a thermostat that’s given up the ghost—so you can get back to cool, quiet sleep.
Homeowners trust HEP because we treat every call like it’s our own family shivering or sweltering on the other end. From century homes in Ohio City to high-rise condos downtown, we respect your space, communicate clearly, and back our repairs with solid warranties. For dependable relief and peace of mind, keep HEP’s 24/7 number on speed dial, and let our air conditioning experts turn emergencies into “all clear” moments—fast.
FAQs
Do you offer 24/7 emergency air-conditioning repair in Cleveland?
Yes. Our certified HVAC technicians are on call 24 hours a day, 365 days a year, including weekends and holidays. As soon as you call, our dispatcher locates the closest on-duty crew so we can usually arrive anywhere in the Greater Cleveland area within 60 minutes.
What types of air-conditioning problems qualify as an emergency?
We treat any situation that threatens your comfort or safety as an emergency. This includes a complete system shutdown during extreme heat, refrigerant leaks, electrical burning smells, smoking or sparking equipment, frozen evaporator coils, and AC systems that blow warm air while indoor temperatures climb rapidly.
How much does an emergency AC service visit cost?
Diagnostic fees start at $129 after normal business hours. Once we pinpoint the issue, the technician presents a flat-rate price for the recommended repair before any work begins. There are no hidden overtime charges, and we accept cash, major credit cards, and financing on larger repairs.
Can you repair any brand or model of air conditioner?
Absolutely. Our team is factory-trained and carries a large inventory of universal replacement parts on each service truck. We service central air systems, ductless mini-splits, heat pumps, rooftop units, and residential or light-commercial equipment from all major manufacturers.
What should I do while waiting for the technician to arrive?
Turn off the thermostat to prevent further damage, check that your air filter is clean, and make sure all household members stay hydrated if indoor temperatures are climbing. If you smell burning or see smoke, shut off power to the unit at the breaker and leave the area until we arrive.
How can I reduce the chances of another emergency breakdown?
Schedule professional maintenance twice a year—once in spring for cooling and once in fall for heating. Regular tune-ups include cleaning coils, tightening electrical connections, checking refrigerant levels, and verifying thermostat calibration. Preventive care lowers utility bills, extends equipment life, and spots small issues before they become costly emergencies.