Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Cleveland
Cleveland summers can turn from mild to muggy in a heartbeat, and that’s when you’ll be glad HEP’s certified technicians are on call. We pair cutting-edge diagnostics with a neighborly touch to keep your air conditioning running smoothly, efficiently, and quietly—so you can focus on the Guardians game, not the thermostat. Whether you need a fast repair, a precision tune-up, or a whole-home system upgrade, our NATE-certified pros arrive with fully stocked trucks and a promise of upfront pricing.
From Lakewood lofts to Shaker Heights colonials, homeowners trust HEP for craftsmanship that lasts long after the service van pulls away. We back every job with a 100% satisfaction guarantee, offer flexible financing, and even text you a photo of your technician before they arrive. When comfort counts, choose the Cleveland team that treats your home like their own and keeps your air conditioning ready for whatever the lakefront weather delivers next.
FAQs
What does it mean that your technicians are “certified,” and why is that important when choosing an AC contractor in Cleveland?
All of our heating and air-conditioning specialists hold NATE (North American Technician Excellence) certification, are licensed by the State of Ohio, and carry EPA Section 608 credentials for safe refrigerant handling. Certification proves that a technician has passed rigorous, third-party testing on system diagnostics, installation, safety, and energy-efficiency best practices. For Cleveland homeowners, this means the job is done correctly the first time, your manufacturer’s warranty stays intact, and your unit operates at peak efficiency during our humid summers and frigid winters.
What air-conditioning services do you provide in the Greater Cleveland area?
We offer start-to-finish cooling solutions: (1) precision diagnostics and repair of all major AC brands; (2) new system design and replacement, including high-efficiency central air, heat pumps, and ductless mini-splits; (3) seasonal tune-ups and safety inspections; (4) indoor-air-quality upgrades such as UV lights, whole-home dehumidifiers, and high-MERV filtration; (5) smart thermostat installation and programming; and (6) 24/7 emergency response across Cuyahoga, Lake, Geauga, and Lorain counties.
How often should I schedule routine maintenance for my air conditioner in Northeast Ohio’s climate?
We recommend one professional tune-up each spring before the first heat wave. Cleveland’s lake-effect humidity puts extra strain on coils, electrical contacts, and condensate drains, so an annual cleaning and performance check keeps energy bills in check and cuts the risk of mid-summer breakdowns by up to 40 %. Homeowners can help by changing filters every 1–3 months and keeping outdoor condensers clear of cottonwood fuzz and leaves.
Can your certified technicians service all brands and types of cooling systems, including heat pumps and ductless mini-splits?
Yes. Our factory-trained team stays current on Carrier, Trane, Lennox, Rheem, Goodman, Daikin, Mitsubishi, Fujitsu, and more. We have specialized tooling and diagnostic software for inverter-driven compressors, communicating thermostats, and VRF/mini-split technologies. Whether your home uses a conventional central split system, a dual-fuel heat pump, or a multi-zone ductless layout, we can repair, maintain, or replace it while honoring manufacturer warranties.
Do you offer 24/7 emergency AC repair in Cleveland, and what qualifies as an emergency?
Absolutely. Dispatchers are on call nights, weekends, and holidays. An emergency generally includes complete loss of cooling during extreme heat, refrigerant leaks, frozen coils preventing airflow, electrical burning smells, or any situation where indoor temps climb above safe levels for children, seniors, or pets. Call our hotline, and a certified technician will arrive in a fully stocked service vehicle—usually within two hours inside the I-271 corridor.
What factors influence the cost of air-conditioning repair or replacement, and do you offer financing?
Repair pricing depends on part availability, refrigerant type (R-22 vs. R-410A), labor time, and whether after-hours service is required. Replacement costs vary with SEER2 efficiency rating, system size (tonnage), ductwork modifications, and add-ons like zoning or air purification. We provide flat-rate quotes before work begins, and we never upsell unnecessarily. For larger projects, we partner with local credit unions and national lenders to offer 0 % APR plans for 6–18 months or low monthly payments up to 120 months, subject to credit approval.