Emergency Support
Emergency Support | Heating and Air Conditioning | Calhoun
When Calhoun’s weather turns unpredictable, you can count on HEP for fast, reliable heating and air conditioning emergency support. Our licensed technicians are local residents who know how crucial a comfortable home is during a sweltering July night or a frigid January morning. Equipped with fully stocked service vehicles and advanced diagnostic tools, we arrive ready to restore your system on the first visit, keeping downtime—and stress—to a minimum.
Day or night, weekends or holidays, one call connects you to live, friendly dispatchers who immediately mobilize the nearest HEP crew. We back every repair with transparent, upfront pricing and a satisfaction guarantee, so you can relax knowing Calhoun’s most trusted comfort specialists are on their way. When every minute counts, HEP turns emergencies into peace of mind.
FAQs
Do you offer 24/7 emergency HVAC service in Calhoun?
Yes. Our Calhoun-based technicians are on call 24 hours a day, 7 days a week—including weekends and holidays. When you call our emergency line, we dispatch the nearest available technician so most customers receive help within one to two hours.
What issues are considered an HVAC emergency?
We treat the following as emergencies: complete loss of heating or cooling during extreme temperatures, gas or refrigerant leaks, burning smells or electrical sparks from the unit, frozen pipes or coils that could burst, and any system failure that poses a safety risk to occupants or could cause property damage. If you are unsure whether your situation is an emergency, call us and we will help you assess the urgency.
How quickly can a technician reach my home or business in Calhoun?
Response times vary by location and weather conditions, but most emergency calls within Calhoun city limits are answered in 60–120 minutes. For outlying areas of Gordon County, arrival may take up to three hours. We will give you an estimated arrival time when you place your call and keep you updated en route.
What should I do while waiting for the emergency HVAC technician?
Turn off the HVAC system at the thermostat and, if safe, switch off the breaker to prevent further damage. If you smell gas, evacuate immediately and call 911 before contacting us. For water leaks, place towels or buckets to minimize damage. Do not attempt DIY repairs on electrical or refrigerant components—this can be dangerous and may void warranties.
Will emergency service cost more than a regular appointment?
Because emergency calls require immediate dispatch outside of normal scheduling, there is a flat emergency diagnostic fee that covers after-hours labor and rapid response. Once the issue is diagnosed, you will receive a written estimate before any repairs begin. We never charge hidden fees, and all parts and labor are backed by our standard warranties.
Can I prevent future HVAC emergencies?
The best prevention is routine maintenance. We recommend two professional tune-ups per year—one in spring for your air conditioner and one in fall for your furnace or heat pump. Regular maintenance catches worn parts, low refrigerant, and electrical issues before they escalate. Changing filters monthly, keeping outdoor units clear of debris, and installing surge protectors also reduce the risk of sudden failures.