Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | Briceville
Briceville homeowners deserve total peace of mind, and thatâs exactly what HEPâs Satisfaction Guarantee delivers. From the moment our certified technicians arrive, youâll see why neighbors keep choosing us for reliable heating and air conditioning solutions. We back every repair, tune-up, and installation with a straightforward promise: if youâre not completely happy, weâll make it rightâat no extra cost. No fine print, no surprises, just honest service rooted in decades of local experience.
Our guarantee also means transparent, flat-rate pricing before any work begins, courteous professionals who treat your home like their own, and round-the-clock support when emergencies strike. Whether youâre battling a sweltering summer afternoon or a frosty winter night, we stand behind our craftsmanship so you can focus on what matters mostâenjoying a comfortable, worry-free home in beautiful Briceville. HEP is ready whenever you need us; simply give us a call and feel the difference confidence makes.
FAQs
What does your 100 % Satisfaction Guarantee cover for heating and air conditioning services in Briceville?
Our guarantee applies to every service we performânew system installations, equipment replacements, repairs, indoor-air-quality upgrades, and routine maintenance. If a component we repaired fails within the guarantee period, or if a new system we installed does not achieve the comfort, efficiency, or quiet operation we promised, we will return at no cost to make it right. If we still canât meet the performance benchmarks we agreed on, we will remove the equipment and refund your payment in full.
How long does the Satisfaction Guarantee remain in effect?
The time frame depends on the type of service. New residential system installations and change-outs are protected for a full 12 months from the date of commissioning. Repair work is covered for 90 days on labor and for the full length of the manufacturerâs parts warranty (typically 1â5 years). Seasonal maintenance visits include a 30-day no-breakdown pledgeâif your unit stops working for any reason we will waive the diagnostic fee and credit the maintenance price toward the repair.
What should I do if Iâm not completely satisfied after your visit?
Call our Briceville office at the number on your invoice or use the âIâm Not Satisfiedâ form on our website within the guarantee window. A dedicated customer-care manager will log your concern, schedule a priority return visit (usually within 24 hours), and assign a senior technician or installation supervisor to inspect the work. We keep detailed digital records and photos of every job, so we can quickly diagnose what went wrong and implement a lasting solution.
Will I pay anything extra if you have to come back under the guarantee?
No. All labor, travel time, and replacement parts related to the original service are 100 % covered. You will never be charged a diagnostic fee, trip fee, or overtime rate when we respond to a verified guarantee claim. The only cost that could fall to you is if we discover unrelated problemsâfor example, storm damage or homeowner-performed modifications that werenât part of the original scope.
How does the Satisfaction Guarantee differ from the manufacturerâs warranty on my HVAC equipment?
A manufacturerâs warranty protects you against factory defects in parts for a defined periodâoften 10 years if the equipment is registered. It does not cover labor, troubleshooting, or performance issues caused by improper sizing or installation. Our Satisfaction Guarantee fills those gaps. We stand behind our design recommendations, craftsmanship, and system startup. If a comfort or efficiency problem arises, we shoulder the labor expense and liaison work with the manufacturer so you donât have to juggle two separate claims.
Are there any conditions that could void the Satisfaction Guarantee?
There are only a few. The equipment must be used in a normal residential environment in Briceville or its surrounding communities. Homeowners must replace filters at the interval we specify and allow us to perform the recommended semi-annual tune-ups (included in most installation packages). DIY modifications, work by another contractor, or failure to address unrelated issues such as electrical or duct defects identified during our visit can void the guarantee because those factors are outside our control. Weâll always tell you in writing if we detect something that could jeopardize coverage.