Emergency Scheduling
Emergency Scheduling | Heat Repair | Heating and Air Conditioning | Blountville
When your furnace quits in the middle of a frosty Blountville night, you don’t have hours to spare—you need a seasoned crew that can leap into action right away. HEP’s emergency scheduling team is on call 24/7, ready to dispatch certified technicians who arrive fast, diagnose quickly, and restore comfort with precision parts and workmanship you can trust. From strange noises and weak airflow to total system shutdowns, we’re equipped to handle every crisis while keeping you informed and in control of the cost.
Residents across Sullivan County rely on HEP for prompt, dependable heat repair because we treat every call like an emergency, not an inconvenience. Our transparent pricing, customer-first attitude, and satisfaction guarantee mean you’ll never be left out in the cold—literally or figuratively. One call, and relief is already on the way.
FAQs
How quickly can you arrive for an emergency heating repair in Blountville?
We maintain on-call technicians 24/7 and can usually be at any home or business in the Blountville area within 60–90 minutes of your call. During severe weather or high-volume periods, we’ll give you a real-time ETA and stay in touch by text or phone so you know exactly when help is on the way.
What situations qualify as a heating emergency?
Any complete loss of heat in freezing weather, a furnace that will not ignite, equipment that is smoking or sparking, strong gas or burning odors, carbon-monoxide alarms, or thermostats that will not power on all constitute a true emergency. If you’re unsure, call us—our dispatcher will walk you through basic checks and determine whether immediate service is required.
Do you service all furnace and heat pump brands?
Yes. Our EPA-certified technicians are factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, and ductless mini-splits from every major manufacturer, including Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi. We carry a wide selection of universal parts on our trucks to complete most repairs on the first visit.
What areas do you cover besides Blountville?
In addition to Blountville, we provide emergency service to Kingsport, Colonial Heights, Bristol, Piney Flats, Bluff City, and most communities within a 25-mile radius. If you’re just outside that range, call us—we often extend coverage during critical weather events.
What should I expect when the technician arrives?
Your technician will perform a safety check, isolate the fault, explain the problem in plain language, and present upfront repair options and pricing. With your approval, repairs are completed immediately when parts are on hand. Before leaving, we test the system through a full heating cycle, verify safe operation, and provide tips to prevent future breakdowns.
Are there additional fees for after-hours or holiday calls?
Because emergencies don’t keep regular hours, we charge a modest after-hours diagnostic fee that covers technician overtime and travel. You’ll receive that figure before we dispatch, and it is applied only once per incident—no hidden charges. All repair parts and labor are priced the same day or night, and we honor manufacturer warranties and our own workmanship guarantee 100% of the time.